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"Good work"

"If I could give Mike Williams negative stars I would. I live in Panther Creek and 3 or 4 of my neighbors commented when they saw a Mike Williams van in front of my house. They conveyed that they believe these guys are crooks and after my experience with them I could not agree more. I signed up for their monthly service contract when I had 2 new water heaters installed to save money (at this point I cannot even tell you the amount). In any event, each time they came over (spring and fall) to do their check, they came up with literally thousands of dollars worth of stuff they claimed should be addressed. I know enough to know that most of this was b******* and overpriced and did the work that really needed to be done on my own at a VERY SMALL fraction of what they quoted. But, believe it or not, that is no the reason that I am posting this review. This morning I called to cancel my monthly service contracts. I was told that I had to provide a signature in order to do so, because you are registered with the Illinois Department of Insurance. That sounded very suspicious but more on that in a moment. I ate the complete inconvenience of driving over to the office on Clear Lake drive in Springfield. When I arrived I (probably a little heatedly) spoke about the ridiculousness of having to provide a signed document to cancel the contracts. The woman at the counter (don't know her name), just stuck with the mantra -- it is because we are registered with the Illinois Department of Insurance. When I pressed, she slid the window closed so she no longer had to talk to me. Wow, talk about poor customer service! In any event, I just got off of the phone with the Illinois Department of Insurance and there is fact no such requirement. Oddly, I can't file a complaint with them because Mike Williams is not an insurance company. In fact, IDOI doesn't even understand why Mike Williams is registered with them. My supposition is so that they can give their customers the b******* story they gave me in the hope that the inconvenience will cause them to delay or forget about cancelling. In addition to posting this review on as many review sites as I can find, I will also be filing a complaint with the Better Business Bureau as there in fact are laws (mostly as a result of similar practice by health clubs) to prevent businesses from doing what they are doing. I would strongly caution anyone who is considering using Mike Williams."

"very smoothly"

"It was fantastic. They installed a new HVAC for us and were on time and got everything done as expected. They had the best price for the grade of furnace and AC they installed. My husband met Mr. Collins face-to-face for the quote and liked him. I got to talk with him over-the-phone and he answered all my questions. Now that it is a year after the initial installation, everything is still working fantastic. Our electric and gas bills went down by 25-40% when I compare this past years bills to a year prior to that. My husband is a huge fan of this company, and now that we are moving to another place, he wants them to do the work for our new place."

"Thanksgiving morning I woke up to no hot water. I called Snell and left a message. The next day I talked to Mo and by 1:30 the day after Thanksgiving Mo replaced my hot water heater. He went above and beyond and I am so appreciative. I have used Snell for years and this is the kind of service that they provide."