Get matched with top bird control service pros in Earlville, IL

"I was getting many weeds and it looked like the technicians were not covering the whole lawn. On September 3rd, Joseph Lynch came to my house and told me he was there to apply treatment. He left within 10 - 15 minutes, did not even enter my back yard, and obviously had prepared his "report" before coming to my house because he indicated on the report that I was not home even though we spoke on my porch. I immediately contacted Experigreen to cancel automatic payment and tell them what happened. I also told them not to bill my account since the work was not done and then spoke to Lilly and terminated their services. They billed me anyways on the same day and I received a reminder email about this outstanding bill. I called and was told they would not void the bill and that my only option is to have them come back out. When I refused because I don't trust them, I was told that I can explain that to the collection agency! No way! Never had such horrible customer service!"

"TruGreen provided transparent pricing and quality workmanship when treating my property for bed bugs. Their technicians were professional and thorough, ensuring every area was treated to eliminate the infestation. I appreciated their attention to detail and how they followed up to ensure the problem was resolved. I'll definitely be using their services again if needed."

"They are unprofessional, rude don't like to do his job. Very defensive why he doesn't want to do the job that day"

"Michael Lyday was the technician and was very professional and courteous. He set a trap and returned the next morning to find a female raccoon. He also found she’d been nursing and captured two kits in the crawl space. He told me to tell him if I heard anymore sounds which I did when he returned the following day. He captured two more kits and told me to call him again if I heard any more sounds. There weren’t any more and I was impressed that he still called to follow up. I was completely satisfied with his humane methods of removing the animals from my property."

"Original call went well. The gentleman was professional and nice - it was easy to schedule the original appt which was for a 2 hr window. A guy came out and he was fine. You don’t really know for awhile if an exterminator is effective. Two weeks after the original treatment, we started seeing ants in our master bathroom, which is BIZARRE as we’ve never seen an ant upstairs in six years at this house. In six years with a different exterminator, we had issues with ants once and it was quickly dealt with - and they were in the dining room. We found the appearance of ants (a lot of them) two weeks after our first treatment from rose and in our upstairs bathroom to be really strange. Whatever - not a big deal if they take care of the problem relatively quickly. Called to get a guy out and they gave me a specific time (9am) - it struck me as strange because I had been given a window of time the last time, and I probably should’ve confirmed whether it was a specific time or a window of time but I didn’t. When nobody showed up by 9:20, I had somewhere to be so I left - when I called rose to inquire, I was told that I had been given a window. Nope - wrong. Not a huge deal but just own it! The guy for whatever reason didn’t specify 9-11 - not a huge deal! I should’ve double checked on that too! But here I have a woman on the phone telling me that I’m wrong about what I was told on the phone just three days before. Totally unsympathetic to the issue (both the scheduling issue and the fact that ants miraculously appeared for the first time EVER upstairs at our house two weeks after we switched to her company. ZERO understanding. A simple “wow, that’s strange, we’ll have to get this taken care of - probably a coincidence but let’s work together to get a guy out as quickly as possible to get rid of the ANT INFESTATION in the place where you bathe and brush your teeth each day. Whatever. One of the more obnoxious phone calls I’ve ever experienced. Now nobody can come out for five more days - in the end, if they come out in the assigned window and get the job done and I have no more ants, I guess it’s fine. Can’t expect a pest control company to have master communicators on the other end of the phone. Stay tuned for an update on whether or not they take care of the ant problem that never existed until I switched to them."

"They were okay for the first 8 months but recently in the past 2 months nobody did any service to my house as seen from my outdoor cameras and I was still being charged for it. I blocked the payment for the second time and called customer service to cancel my account. They informed me I must pay the amount due before canceling even though they didn't do the service. I reluctantly paid and after they charged me the money they mentioned that they will transfer me to someone who can cancel my service. After waiting a couple minutes the person got back on the line saying they can't get in touch of the people who can cancel my service and they can't do it themselves even though they just charged me saying I have to pay before canceling. They said they will call me back in 24-48h where I can cancel then. Clearly this is a tactic to avoid people canceling by making them wait and sending them in a circle till they forget about it. What a scam of a service."

"Installed our system 6 years ago, the system has worked well since install. I would just say get everything in writing and make sure to ask what the life time warranty means. Also check on when they can do you turn on and turn off they are very limited! Where we live they only do one specific day per week so if you cannot be home on that day you will be in trouble twice a year to be home for them."