Get matched with top fire sprinkler pros in Collinsville, IL

"We were extremely pleased with the work they did when we had our master bathroom remodeled. The entire process was seamless from start to finish. They were so professional when they were in the house and kept the entire area contained. I always assumed a renovation would be stressful, but it was not at all. Picking out the materials and fixtures was even fun! The entire team was great and they were exactly on time to the week. They were very responsive to any questions. I highly recommend them, and hope to work with them again in the future."

"Ill keep this as short as i can, which isn't short given the multitude of screw ups on Tigers part. Overall the turn time was good and setting the appointment was easy, however the experience left ALOT to be desired. The initial person who took my call did not properly record the issue as described resulting in the first tech being unprepared to resolve the issue and a subsequent visit from an advisor. The advisor drew up several service offerings and made a few recommendations for upgrades and enhancements to our existing system, including pointing out a possible safety issue. As part of that she made mention that they would have to remove a small portion of dry wall in the upstairs laundry closet to complete the flexible duct work which we agreed to. She scheduled the appointment for the work to be completed monday (it could have been done friday had the first call taker properly recorded the issue). The technician that showed up on monday was friendly enough however was unprepared to complete the work. Instead of a small hole in my laundry closet the duct work resulted in a hole in my kitchen ceiling spanning half the width of the kitchen, way more intrusive than what the advisor had set us up for. The technician also asked for my assistance multiple times, including to help pull duct work, which if im paying for a service, why do i have to help perform the service? The technician was also unprepared to clean up after himself as he needed to borrow my shop vac, paper towels, and cleaning spray. I guess his shop vac had been damaged on a previous job (again why am i paying you?). The technician also failed to perform all of the work that was paid for days in advance, more specifically they did not cap off the open flue from an old furnace which is a service that had been prepaid with the advisor. When asked about this the technician said he did not have the part, but if he came across one would "drop it off". After realizing this tiger was called requesting a refund for the unperformed work, at which point we were told "it could take up to a week for the supervisor to contact you to process that". Really? Your supervisors are too busy to ensure customer satisfaction in a timely manner, but you sure can come take someones money in less than 48 hours no problem.... I would not recommend them to anyone and definitely will not be using them again for anything. Attached is a picture of the small hole i was told would be left in my laundry closet. Please not that by laundry closet it ended up being kitchen ceiling, and by small hole, it was halfway across the kitchen."

"Very professional service, and great customer service."

"Great job"

"Pride did a great job for us. They came when they said they would. They were very good with communication and very hard working. We quickly got our bid and they were able to start our work the next day. The crew dealt with the water in our basement and removed the ruined carpeting and drywall, moving and treating with mold spray all of our items. They finished that work all in one very long day. We had fans drying things in our basement for the next 5 days and someone from Pride came very day to check the equipment and they progress and also to spray again to prevent mold. We would highly recommend this company."

"They got in, got out and provided detailed results. Answered questions and very knowledgeable. Would definitely use again and highly recommend."

"I had a horrible experience with Maris Home Improvements. I don't recommend them. You are better off going with Window World!"

"They were a group of people that always made you smile, and while listening to them when I was working in my office you could hear them laughing they enjoy what they re doing. I will have them back to do more. They re a great group of people they have come into your home because your house the way you want it"

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