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Recent Gas Fireplace Repair Reviews in Grangeville

    On 9/27/12 we had the stove serviced. They came and cleaned it and said the stove was in great condition. A few weeks later we were still having issues keeping the pilot light lit. We called to have them come look at it again and see if there was something else that needed to be repaired. It took serveral more weeks to get a response and we finally had to call them back. They had forgot to tell the guy that does thier stove service that we had even requested them to come look at it again. A week or so later he finally made and appointment and came out. He had to order a part for the stove so it was another several weeks before he actually came and go it installed (1/21/13,After calling again to get a progress update). We called two weeks ago (2/13/13) as we are still having problems with the pilot light. Waiting to hear back from them. They do great work when you can finally get them to come out. and quot;Iand quot; believe that whoever takes the message for him, doesn't get them to him in a timely basis
    Terry H.
  • Alpine Gas Fireplaces
    Initially Alpine was responsive; however, after the initial service call in early November, where they removed the old parts, there were numerous scheduled, but no-show appointments, numerous calls for status that went unreturned. In late December we finally went to their showroom and confronted them with their lack of service and communication. It turns out that they had been searching town for a special fitting to complete the rebuild job; however, they could have informed us of this. Overall they were not communicative and caused my wife to take several days off from work to be home for appointments that ended up being no-shows. The did finally complete the repair job in early Januar
    Brady T.

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