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"Our project was originally to start on November 13th and take 3-4 weeks. Due to 4 days of rain and other projects he had to finish, it was started later than planned. On the second day, Jamie texted to say someone’s car broke down on the way to our house and they’d be late. Later in the afternoon, we were advised the vehicle was in the shop so the crew couldn’t come. (There were 4 vehicles here the day before so we weren’t sure why one in the shop took the whole crew out.) They resumed work the following week. He asked in the beginning if we had any particular concerns and we said yes, two. One, our grandchildren, 2 of whom are toddlers, are here often so care would need to be taken to keep nails and hazardous garbage picked up when they leave for the day. Two, they would need to keep the gate to the pool closed and either cover the pool or be careful in that area. Most days, we walked outside to find the gate left open and nails and pieces/slivers of wood, paint chips and other garbage littering the yard and deck. We went out one day after they left and realized they had been using the pool deck to cut the material for the facia, siding and trim. On these days, the pool was littered with sawdust. We were past Thanksgiving and heading into Christmas and no end in sight. The gutters had yet to be done weeks after the painting was finished. We were wondering if this job was more involved than this company typically handles or if a good project manager was needed. We had to remind him of the same things multiple times because nothing was written down. There is paint on the front porch rails, paint on the pool deck and on the outside of the screened porch. There’s overspray everywhere. We did have a walkthrough, and they did take care of the things we pointed out. At the same time, as the months have passed, we continue to find areas that need touch up. We will need to purchase paint and must touch things up ourselves. The biggest problem we had ended up being with the way the drip edge along the roof line was handled. Four months prior (in August) we had our roof replaced including new drip edge. We were assured that when replacing the facia that the drip edge would be fine. If there were spots that needed to be touched up, they would handle it. By the time the work was done, the drip edge was in bad condition with warps and bends to the point that we insisted it be replaced. At first, Encompass pushed back stating that the drip edge had been installed incorrectly. However, the the roof and drip edge were installed correctly by a professional roofer but damaged during the facia replacement. Encompass did consult with a roofer who told them that there should be no problem replacing the drip edge, so they proceeded to do so. Their work in replacing the original drip edge was better than they way they originally left it, but it was far from the condition it was after our roof was replaced. One of the reasons the drip edge was so important to us is that we just had bats removed from the attic and wanted to have the drip edge prevent that from happening again. In addition, after spending over $58,000 on our house, we weren’t happy with the finish of the drip edge. Since then, we’ve started getting estimates on what it would cost us to have the drip edge properly replaced. So far, we’ve received an estimate of $19,000 for the work. Because there is so much of it that has been damaged, it would cost more to cut and replace only the damaged parts and leave the few places that are not damaged than to replace all of it. We are also seeing wasps go under the drip edge, which was not happening prior to the work Encompass performed. After spending over $58,000 on the work, we are extremely unhappy to be looking at numbers this large to ultimately finish the work."

"Terrible Quality and Non-Existent Warranty - AVOID! We spent over $10,000 painting our house and deck with this company, specifically choosing them for their promised warranty. What a mistake. Our deck started peeling just 8 months later. We were explicitly told it was guaranteed at the time of service, but when contacted, they claimed otherwise. Their "fix" was a quick spot paint that made it look worse. When we said something that said they would come paint the rest of it. Since then they've been stringing us along for three months now with promises to reschedule to paint the rest of the deck for uniformity. Now they don't even reply. On the house, the "UV resistant" paint (Sherwin Williams, supposedly 5-year fade resistant) on the sun-exposed side is faded in barely a year. The 3-year house paint warranty they tout is utterly non-existent in practice. It's clear they just subcontract the work, with zero accountability for quality or their own guarantees. We paid a premium for peace of mind and received nothing but headaches and broken promises. Save your money and find another painter – you'd get better results for a fraction of the price without the false warranty claims. Never again. The photos below show their patch work on the deck. It would only have taken a little longer to finish it. Another example is in my estimate. They quoted using Sherwin Williams Duration Flat which costs about $74 a gallon, but used just the SuperPaint around $47 per gallon. I know they did this because the painters left the remaining paint with me. Again caution when hiring this company!"

"Amazing! Most professional, on time and great job. Leo definitely went above and beyond and did a fantastic job. We will certainly hire him and his crew again. Best ever. HIGHLY recommend!"