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"Awesome service."

"A#1 was the best. Rapid response. Great communication all the way through and my gutters look great. The price was perfect. I would definitely hire this team of professionals again."

"My experience was great. Chris was so knowledgeable and very personable. They showed up early which was great for me. Installation and clean up was superb. Had everything done in no time. I would definitely use them again for future projects. I am so happy with the results. 🤩"

"Very thorough and professional"

"Did an amazing job. Roof turned out really well!"

"Nelson and Steve are great! Very patient, polite, easy to contact, and friendly. Job was done fast."

"We used Douglass restoration for a new roof at our property on Anna Maria Island a few years back. It has held up very well, but had a little damage done to it after the hurricanes in 2024. We called Douglass restoration out again to make the needed repairs and they performed it in a timely and professional manner. We wouldn’t hesitate to use this company again in the future."

"Excellent, every crew they sent out was on time, hard workers, cordial and highly skilled. Marco ran the lanai crew, a true professional. Also Ryan and Chris in the office were very patient with us, walked us thru all steps, and very professional to work with."

"Buyer beware—based on my personal experience, I cannot recommend Watertight Roofing for roof replacement. The communication with the company is poor, and attention to detail in their workmanship is lacking. I encountered numerous issues that were only resolved haphazardly. The owner stated to me that once the issues were resolved, I should call him to discuss the bill, which any reasonable person would interpret as an offer for a discount given the inconvenience. However, when the work was completed, I couldn’t reach him. The office informed me that the owner apologized for any misunderstanding and insisted that the original bill was fair. I paid the full amount immediately. Below, I’ve outlined my experience with supporting photos—ultimately, the decision is yours. Initially, the quote and communication with the staff over the phone were fine. However, my experience took a turn when the workers arrived for installation on 02/12/25. There was no introduction, no indication of who was in charge, and no communication with me at all. The crew started working without acknowledging my presence. I had some concerns, as I had recently installed fascia and soffit, and wanted to let the team know about the wood I had purchased for under the drip edge. Unfortunately, the crew didn’t speak English, and I struggled to find someone who could address my questions. After some back and forth, I finally spoke to someone who seemed annoyed by my concerns about the wood. He told me it wasn’t enough, despite me measuring it carefully. He also didn’t know whether the flat roof was being worked on, which struck me as odd. The crew worked long hours, from 7:00 AM to 7:00 PM, but it seemed they were more focused on finishing quickly than ensuring quality. Later, the owner, Sean, explained that no supervisor was present that day, which would have ensured proper communication. The roof installation itself was rough—at times, the noise was so intense it felt like something might fall through the ceiling. I’ve had two roofs installed previously, but never have I heard such loud “booms” or experienced the amount of vibration I did with Watertight Roofing. This caused cracks in the ceiling texture in my back bedroom and even nails to push through the ceiling in another room. The owner promised to send a drywall person to fix the damage, but while the cracked ceiling was repaired, it will never quite be the same. Another issue involved the metal flashing at the junction of my roof and flat roof. The flashing was bent and damaged from the fascia replacement. I assumed it would be replaced as part of the new roof, but after trying to communicate with a worker who didn’t speak English and trying to get help from the office, the flashing was only fixed after some back and forth. The worker seemed upset by my call to the office, and the flashing was hammered flat and poorly repaired. It was eventually changed. During this process, my new fascia got scratched, and a piece of the drip edge was left sticking up, which I had to fix myself. To make matters worse, during the removal of the old drip edge, a five-foot section of my soffit, in the front of my house, was torn off and discarded in the dumpster. Where the soffit was torn off it created a noticeable gap between two fascia pieces on the edge. No one inspected the job when they were done, and I had to follow up with the office to get the soffit fixed. Even after that, the work was sloppy. The screws in the wood weren’t countersunk, so now I have to do that myself, along with filling in the holes and painting. The caulking job was also poorly done—rather than properly sealing the gap between the fascia pieces, they just filled it with caulk. The roofing crew left behind a lot of materials on the side of my driveway with no communication about whether they were mine or if someone would pick them up. After the installation, I had to clean up tar and finger marks from the drip edge around the house, cutting my finger in the process, and pick up small pieces of trash from my roof. I emailed the office outlining these issues, and the owner finally contacted me to set up a meeting. He was an hour late and had the office call to notify me. When he arrived, he admitted that communication had been poor and he did not have a supervisor on property during the installation. He promised to fix the issues. He told me not to pay the bill until everything was completed. He mentioned it would take about a week and a half to finish everything. Fast forward to today, 03/12/25—one month later—I paid the full bill. After sending pictures to the owner on 03/06/25 and following up on 03/11/25, I received an email from the office stating that the owner felt it was fair to maintain the original bill, and that they addressed the issues. The owner never contacted me directly and clearly had no intention of speaking to me. In the end, I had to deal with poor communication, a lack of supervision, incomplete repairs, and many frustrating tasks that I had to handle myself. I was patient and understanding, but my family and I have had a thoroughly unpleasant experience with Watertight Roofing. While I now have a roof, I don’t believe anyone should have to go through the same ordeal we did. Please consider this review before making a decision—hopefully, you can avoid the same frustration we faced."