I called Capital Roofing to get an estimate to repair a section of siding damaged due to recent windstorms. I had an appointment for 3-10-2010 at 3:00 PM. About 1:30 PM I was stepping out of the shower and heard a banging sound and when I looked out my window saw a Capital Roofing truck. I got dressed came downstairs and stepped out on the front porch thinking he was knocking on my door, but no one was there. I noticed the gentleman was walking away from the side of my house and I called out to him. He came over introduced himself as Scott Gulspeth and said he was looking at the area on my house that needed a repair and had just fixed it. He then added, there was no charge. It was a simple repair and he decided it would take less time to repair it, than it would to write up an estimate, so he just went ahead and fixed it. Wow, I was flabbergasted. A contractor comes to my home and does work for free. Not something that happens every day. He then asked is there anything else he can do for us today? I added, well could I get an estimate for my roof? I mentioned, we'd had a screened porch added last summer and the roof on the new section was really sticking out from the old roof, and thought I should have him check it out. We'd owned the house for 3 years and wondered if we needed a replacement. He said, no problem, he grabbed his ladder, went up on the roof and checked it all out. Afterwards he came to me and said, no reason to replace your roof. It's a little discolored, but it has about 8 years or so in it still. He mentioned the work on the screen porch was a little suspect and suggested we be prepared in about 5 years to work on the valleys, due to the way they were done. Perhaps call him in 5 years or so and get an estimate then and he'd suggest including the screen porch roof. Again, I was surprised he was recommending no work be done. Considering it was a rainy day, this gentleman went above and beyond what I have come to know as customer service. I appreciated his attention to my issue and the desire to do right by me as a customer. I know for sure, who I will call, when I need any work done and will make sure to recommend him to everyone I know. Thank you Scott and Capital Roofing for being true professionals.