Handy Vets

Service Provider Response

The nature of this complaint is based on the client seeking to permit an enclosed section of his residence; which was, we believe, originally an open air/screened lanai space. The client, in fact, did enter into a contract, with our firm, to construct a small wall section, (approximately 3 'X 10') on the exterior of his home. Also, we were contracted to do several handy-man type projects around the residence. We completed the tasks in a timely manner, and were compensated for the work. As a part of our contract, we were to assist the client in seeking a permit for the wall addition we constructed. When our agent contacted the local permitting authority, it was determined we would not need to secure a permit for this small amount of work. When the client pointed out our billing oversight to our staff, we gladly offered to refund the owner's payment for this part of the contract. The amount was $650.00. The client turned down our offer on several occasions. We did not construct the above mentioned room or take part in any of the original construction work. We were later contacted, by the client, and asked to have our firm obtain the necessary permit to allow his enclosed area to be listed as a section of the "under air" part of his residence. We replied we would be happy to assist, but as per our original contract (signed by the client and our firm) additional engineering and permit fees would be required. The client insists would not pay any of the fees and contunued to wante our firm to obtain the necessary permit (Fees for this would be in excess of $2500). We explained the work was done by others and we could only assist him if he was willing to pay for the additional engineering and permitting fees. (Stated plainly in the original contract) The client refused our offer and contacted the contractor licensing authorities to seek a review of his complaint. After their review of the contract, and meeting with our firm to determine our position, it was concluded no action would be taken against us. The client admitted the original enclosure project was not undertaken or contracted through our firm. We continue to assume no liability, on our part, to secure the referenced room enclosure permit without proper compensation. A copy of the original contract is available for review by any interested parties. We regret the inconvenience to our client, but do maintain our position of not being the contractor for the work, in question. Through our attorney, we have maintained any additional charges or fees required to secure a permit for the non-permitted construction, is the responsibility of the owner.

Service Provider Response

We are very sorry to have not lived up to our normal standards. In this case, we were very busy with fulfilling our obligations related to Hurricane IRMA. What the reviewer has failed to mention is we came out to their site on two occassions, to review the problem. On the first trip (no charge) we were told our techincian would have to wait for entrance into the hi-rise condo unit until a person could come and sign him in. We do understand this time of year schedules are very tight for everyone, but we did wait to review the project. We scheduled a second tirp to perform the repairs after a disussion with owner, and arrived on time with the proper materials. The repair was performed and the invoice paid. We regret the mentioned non-response, but this time of year, with all the returning yearly residents, we have done our best to be responsive to our client's requests. In this case, we must have not been good enough. In our defense, the repairs were performed for a nominal fee. Sorry it was not good enough.

Service Provider Response

Thank you so much [Member Name Removed], It was our pleasure to be of assistance. Best of luck, Handy-Vets Team

Service Provider Response

Thank you so much for the review. We look forward to working with you on other projects. Kindest regards, Handy-Vets Team

Service Provider Response

While we always appreciate the reviews provided by our customers, a review of this nature is so contrary to the vast majority of our typical work record, we feel a rebuttle is required. Our firm prides itself on doing the project right the first time; however, problems, on a few occasions do occur. We provide a one year warranty on any project or repair we perform. We have always provided this warranty and will continue to do so, in the future. The warranty is the reason I am confused by the clients claim we never responded to his calls for additional service. The confusion comes into play by the fact, all calls, to Handy-Vets, are either answered by myself or the answering network we maintain. I have reviewed the phone records for this client and can find no unanswered calls. In fact, this Angie's List review is the first time we have been made aware of any problems experienced on the project. We make ourselves available to answer calls (emergency or otherwise) 24 hours per day. As for the workmanship and time line mentioned, again we were very supprised to find objections to our work and time frame to perform it. The issue about the drainage in the room was originally a result of water standing in the back yard after a major rainfall. We raised the lanai floor and explained we had to wait for a substantial rain to see if the corrections was proper. While waiting for the rain, we excavated an areas along the exterior of the room and coated the outer walls with a supplier recommended sealeant, and added a rock fill to insure water runoff would be absorbed into the ground. Until now, we were not aware of any problems with the entire project. In summary, as I the owner of Handy-Vets, was the final contact with the client, I must assume all responsibility for this review. This review will be posted and examined by every member of Handy-Vets. In closing, I wish we had had a timely communication / review, so we could have corrected any issure last September.