Serving Big Pine Key, FL and surrounding areas
In business since 2004
Emergency services offered
Credit card accepted
"A year ago they responded to an SOS related to a full A/C failure. They were prompt and professional. It took several days, in the heat of the summer, till they were able to fix it, but they had to get a part from the west coast so we sweated through the ordeal. While they were working on replacing the main board, I also engaged them to clean the system. I thought the charge was high ($1000), but needed it done. A year later, one of the A/C mini-split heads stopped working. They came the next day. I paid $200 for them to trouble shoot it, which took approximately 20 minutes. (Subsequently another A/C service charged me only $95 to trouble shoot!) They said they would order the part and get back to me. After I week, I had not heard from them. When I called they said they could get the part but it would take 4-6 weeks. I said okay. What could I say. I left it in their trustworthy hands. After 6 weeks I heard nothing from them. I called. I left 4 messages, which were all unreturned. On the 5th try, someone answered. He said he couldn't get the part. Would have been nice to know that 5 weeks ago. Still puzzled why they didn't communicate with me and thus the low review. I have to say that I thought they were really nice people, but obviously my business wasn't that important to them. So be it. But a little courtesy and honesty would go a long way when servicing a small community like Key West. Because of the later incident, I wanted to give them an F, but that wouldn't be fair. If you're lucky, have deep pockets, and the problem isn't complicated, they are okay. Just be aware. I thought I had actually found a reliable service, but that wasn't the case."















































