Get matched with top stone countertop pros in Avon Park, FL

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"Yes, they did it right . Good job"

"Build Tiki Huts new or Rethatch"

"They did a awesome job on my crash into garage..I would hire this company again..everyone was polite from the back office to the worker that did the job they were a highly skilled team.."

"No communication, no show and terrible customer service"

"I recently completed a large pool and deck renovation project with Surfside Pavers. The work involved the setting of more than 2500 square feet of large format 20 mm and 10 mm porcelain tile. The job was quite challenging for a variety of reasons but particularly because of the multiple elevations and the many complicated angles involved. I have to say it was executed to perfection. Surfside’s attention to detail was exemplary. I never saw anyone setting tile without simultaneously verifying their work with a large level. As a result, the tiles were all perfectly aligned with one another and the drainage of the deck was even better than promised. I particularly want to thank Keith Spalding for overseeing the project. He always made time to explain their plans and intentions and patiently answered my many questions. It was obvious he had complete control of the situation and was absolutely dedicated to making our vision a reality. I would recommend Surfside Pavers unreservedly. They have earned my respect, gratitude and all future business. Matthew Jacobson Satellite Beach"

"He quoted the job and sent me his licenses but one was not up to date. I gave him approximately $2900 as a down payment but can t get in touch with him. I requested a refund about 2 weeks ago with no response. His cell phone has been disconnected and the messages to his office are never returned"

"Great job! Professional and friendly, very efficient. "