Get matched with top chimney sweeps in New Castle, DE

"I had contacted Chimney Cricket and passed them on to my Parents to have work done on their house in Oct. 2016. I am writing as I have just purchased the neighboring property and have had an opportunity to review the documents my father has and to inspect the "work" that was done. Initially Chimney Cricket was very responsive and prompt. A proposal for the stabilization and repair of the shared chimney, stucco restoration and the installation of a chase cover was signed nov. 2016 and a deposit made. As the work was being completed the technician collapsed a section of the Chimney into the flue. rather than remove the debris and remaining section of the chimney, the technician pushed the rest of the debris into the flue and continued the stucco flex application and chase cap. My father was not pleased with this development and expressed that at the time. in January 2017, my father was able to go up to the roof and inspect the stucco flex application and "repairs" to stabilize the chimney. at that time the stucco flex was observed to be inconsistently applied, inconsistent application, use of stucco flex to "repair" gaps that were part of the contract for repair. Cracks in the stucco flex were observed throughout and the chase cap was only partially secured. Chimney Cricket was contacted and they replied that it would be repaired in the spring of 2017. in June 2017 my father was called by a technician stating that they would be at the house in 10-15 min. the visit was declined as my father was at work. It was requested that 24-36 hour notice of visit be provided so that he could be on premises to observe the work being done. the technician hung up on him. Chimney Cricket was again contacted via email in Aug 2018. there was no reply. They were contacted in sept 2018 and again there has been no reply. I have since taking ownership of the neighboring property at my own expense, removed the debris that was thrown into both my parents inactive flue and the neighboring flue. It was also necessary to cut a whole in the chase cover in order to vent the ACTIVE FLUE from neighboring property. The previous owner had certified that it was not an active flue, I am VERY surprised that the technician did not visually verify that claim seeing as he could have KILLED THEM AND THEIR NEIGHBORS, my parents."

"Fabulous work by Bricks! Employees at my house worked diligently & with the utmost respect for my property. I DEFINITELY recommend them. You have a dedicated customer here. Thank you"

"Job done quickly and efficiently"

"They showed up on time and the work was completed in about 1 1/4 hrs."

"job not done yet"

"The price was competitive and the work was done quickly. The finished product looked good."

"John is very knowledgeable. he and his team did an excellent job with the installation."

"Navarre was the second person that came out to service the heater and he found the problem and was very professional. I would recommend him to come out if you need a Hvac."

"Got a groupon for $69 for whole house unlimited air duct cleaning. Was told when I made the appointment that the groupon that additional main would cost between $100-189 addition per main as some homes have more than 1 main. I made a appointment for 8/21 but they called a few days prior to cancel and had the appointment rescheduled to today, 10/2. The guys arrived on time in the provided window. I was told my home had 3 mains and the groupon only covered 1. Each additional main was $189 (suprisingly it went to the higher amount I was told) for additional $378 ontop of my $69 groupon. I told them to just do the work for the groupon for the one main but they advised they could not cause when they "hook up" their system it would clean everything. They offered a "deal" for $329 and promised to refund my $69 groupon. I regret it but I took the $329 "deal." I honestly don't know if they cleaned anything because it entailed the guys blowing compressed air into my air vents and hooking up a vacuum hose into my basement return air supply vent. I was told the vacuum hose was used to create negative pressure to collect the dust/debri. It was a very quiet vacuum, didnt seem like it was ever on. I even went outside to their van where it was but didn't hear anything besides the air compressor. The vacuum hose was filled with some many holes I highly doubt there was a "negative pressure." I saw guy was trying patching up the vacuum hose with tape. My expecatations from previous duct cleanings was that someone would use air and agiator to break/loosen up dirt/dust but it was never used. The guys had a agiator on them never once saw them use it or heard it as it would bang against the duct work if they were. Additionally in the past duct cleanings, to create negative pressure they would seal air and return vents but none were done. I have a 4000 sq. feet home and it was done in less than an hour and they were just hanging outside of my home. Doesn't seem like any cleaning was done and there is no difference in the duct work."

"Great deal, great service, and they are all beyond professional and courteous. Cannot explain to you enough how happy I am with the service I received!"