Get matched with top chimney cap pros in Old Saybrook, CT

"He did an excellent job."

"Absolutely terrible experience with this company — completely unprofessional, rude, and a total scam. I paid $1,200 for a chimney cleaning and repointing, and the work cracked in less than a week. The job was sloppy, uneven, and poorly done, showing no attention to detail. To make matters worse, one of the workers even quoted us for an additional $5800 job that was illegal, practically impossible, and no plan to pull a permit. When I spoke with the owner, Dave, he cussed me out instead of taking responsibility. His office staff, Larry and Maureen, have ignored my messages for over a week and even tried to excuse his behavior by blaming their “delinquent custodian.” This company clearly has no professionalism, accountability, or integrity."

"Mason was referred to us from our furnace guy, Chris, Scott, so we called Mason and he call us right back to set up an appointment he came out gave us a quote showed us pictures of what he did in the past so we checked him out and made sure that he was licensed and insured. They came the day. They said they would at the time they said they would and didn’t stop till the job was done which took a couple days, but it was so worth it. What a beautiful job this guy does I would yell it from the rooftops if I could!!!! I would highly recommend this company for all your Masonary needs!!"

"Phil and his crew were great. The project moved very fast, from quote to completion, and the work was excellent. They repaired a two-tier deck that was rotting, moved the stairs and replaced two built in benches. They also repaired and rebuilt the top of the chimney. Excellent job! Will use them again."

"At the beginning it seemed that Chimney USA would have the expertise to complete the work well. There were some waiting on parts, that wasn’t a big problem at the time because I wanted it done right. The estimate listed that they would remove the front stone work to be able to get to the steel box fire box for removal and install new steel firebox, then replace all the stone work. Neither one of these parts was done. The 4 metal vents weren’t removed and replaced, the ash door was not installed. There seemed to be a problem figuring out how to get the steel firebox manufactured and to have it installed. The steel firebox was needed so that the side heating vents in the fireplace would work to bring heat into the room. As time went on, there was no resolution to get the firebox and install it. Very frustrating. I finally made the decision to just build the firebox using firebrick. This was a mistake now because there is no exchange of heat for the room vents now. We agreed to have grey firebrick and they installed a grey “cement” (not a fire brick and wouldn’t stand up for the heat of a fire) brick and the installation wasn’t complete to seal off the firebox. The masons didn’t seem to know what they were doing. This would mean that smoke would fill the room. I texted, sent photos, and sent a video of the issues and Chimney USA decided to send their masons back out the next day to fix this problem. This time they didn’t have the grey firebrick, but only red firebrick. They removed the grey “concrete” bricks and installed the red firebricks. None of the workers spoke English which made communication difficult. They had to use a translation app on their phone to communicate with each other. The masons didn’t understand that the firebox had to be completely sealed off so smoke wouldn’t enter the room. Finally, that firebox was complete, but not what I was expecting. The ash door was never found to fit my opening and never installed. The rock face removal and steel firebox was never completed. Those costs were far more expensive than just building the brick firebox. Their cost for the custom stone removal and install of the face of my fireplace was estimated at $3,200 and the steel firebox with damper was estimated at $2,135. Total of $5,335. This was taken off Angi on what it should have cost just to do what they did which was to remove the steel firebox and build a brick firebox. “How Much Does Firebox Repair or Replacement Cost? [2024 Data] Normal range: $160 - $750 Firebox repair or replacement costs $455 on average, but it can cost between $160 and $750, depending on the project's scope and details.” Based on this I’m being charge almost $5,000 for work not complete. This should have been adjusted based on the work complete and the estimate scaled down to represent the job completed. They want me to pay the whole original estimate. I contacted Chimney USA to say that the bill needed to be updated with a lessor amount based on the final work, but they didn’t respond, except to keep sending me the same estimate bill to be paid in full."

"Very pleased with the results and will definitely hire again for future projects."

"I am sure that all positive reviews for this company are fake. Nothing that was promised to me was delivered. My siding project is still ongoing for over 1 month. Was told that it would be done in week. Had one rain day. They have system like this: 1) sales person who never installed anything he will promise you things that obviously are not true, 2) crew that is subcontracted but not Gunner, mine was driving for over 2 hours away, 3) person who oversees the project but has little control over anything, no supply, doesn't know the crew, crew does not listen to him, main office does not listen to him, 4) main office does not reply to you. They just tell me to talk to project manager who has no control. So you understand that if there are any issue you are on your own. Quality or work is not good. Many times I had to point to the crew what's wrong, planks are broken yet they were still installing it, caulking is done they way that I can do it better, they cut wires to awning etc"