Get matched with top gas log pros in Ivoryton, CT

"hired Chimney and Duct Experts based on their reviews on Google and Angis list to address a potential problem with a roof leak near my chimney. They quickly determined the flashing of my chimney was probably the reason for the leak, so they gave me a quote to rebuild the chimney flashing for $1300. They were able to do the work that same day, which I thought was great. However, the leak continued, so I moved on to roofers to help figure out the problem. I had 5 different roofing and repair companies come out, and each one said that the flashing on the chimney was terribly done, using a sealant instead of metal step flashing as is standard. I called back Chimney and Duct Experts and spoke with a supervisor. He agreed to come and redo the flashing, but insisted that fully rebuilding the flashing is only done when you get a new roof. Ended up being incorrectly done again, and I'll have to pay someone now to fix it correctly."

"Very responsive, clear and professional. Gave me information I needed and then some."

"I called for a free estimate, Justin came promtly and inspected the chimey. He showed me pictures of the problems and spelled out all the options. I explained to him that my cellar has floode due the problems and was anxious to get the repairs done. Justin quoted a price that was fair and much lower then any other estimates. To my surprise he said that he could do the job that day. He kept sending me pictures as the work progressed so I knew exactlywhat he was doing. He was professional and honest about what needed to be done. I was more then pleased with him and the company. I highly recommend .Chimneys are us."

"The company came to give me an estimate for a chimney installation and I ended up agreeing to them installing a wood stove and a chimney in my basement at a very high price. They finished the job in two days but left garbage in the backyard and there were issues with the workmanship. I complained and they were back within a week to fix it to my satisfaction. I was promised that they would pull the permit for the job so that it could get inspected and my insurance company could be notified. It is now 3 months later and I am still having trouble getting the company to fill out the permit to the specifications of my town building inspector. Over the last month I have repeatedly called, texted and emailed and I've been getting the runaround. I paid them $10,000 for a chimney and an $800 wood stove and installation which is excessive. That is my error into agreeing to it. And now I'm not even sure that the job was done correctly. I do not recommend this company to anybody"

"Good work"

"These guys are great. They were quick to respond, gave a fair quote and showed up on time. They were patient and willing to listen and worked hard and quickly. I am so happy with my new fence. It really was exactly as I wanted. Artan was so good to work with. I highly recommend them for your next project. "

"Well"

"Great service, very honest and professional. Ryan the owner reports on time explains the entire process to you so your have a clear understanding on the job that's needs to be done. Jobs is then completed with no mess left behind, like he was never their. I will personally recommend him to anyone whom need a chimney service, you will be very happy with the job as well as the cost, fair price."

"Jack arrived with a smile! He asked what needed to be done, I explained that the homeowner was looking for a quote only and proceeded to show him the bathroom sink/pipe issue. He took a look and all of a sudden the pipe was off and he was asking for another sink. He cleaned the pipe, replaced it and said "don't worry about it, this was my good deed of the day! My client the homeowner (who is non-verbal) and I were surprised and touched by his kindness!!!! Jack's ENERGY is the BEST!!!! You can definitely tell he DOES NOT do this for the money, we will definitely be using his services again."

"At the beginning it seemed that Chimney USA would have the expertise to complete the work well. There were some waiting on parts, that wasn’t a big problem at the time because I wanted it done right. The estimate listed that they would remove the front stone work to be able to get to the steel box fire box for removal and install new steel firebox, then replace all the stone work. Neither one of these parts was done. The 4 metal vents weren’t removed and replaced, the ash door was not installed. There seemed to be a problem figuring out how to get the steel firebox manufactured and to have it installed. The steel firebox was needed so that the side heating vents in the fireplace would work to bring heat into the room. As time went on, there was no resolution to get the firebox and install it. Very frustrating. I finally made the decision to just build the firebox using firebrick. This was a mistake now because there is no exchange of heat for the room vents now. We agreed to have grey firebrick and they installed a grey “cement” (not a fire brick and wouldn’t stand up for the heat of a fire) brick and the installation wasn’t complete to seal off the firebox. The masons didn’t seem to know what they were doing. This would mean that smoke would fill the room. I texted, sent photos, and sent a video of the issues and Chimney USA decided to send their masons back out the next day to fix this problem. This time they didn’t have the grey firebrick, but only red firebrick. They removed the grey “concrete” bricks and installed the red firebricks. None of the workers spoke English which made communication difficult. They had to use a translation app on their phone to communicate with each other. The masons didn’t understand that the firebox had to be completely sealed off so smoke wouldn’t enter the room. Finally, that firebox was complete, but not what I was expecting. The ash door was never found to fit my opening and never installed. The rock face removal and steel firebox was never completed. Those costs were far more expensive than just building the brick firebox. Their cost for the custom stone removal and install of the face of my fireplace was estimated at $3,200 and the steel firebox with damper was estimated at $2,135. Total of $5,335. This was taken off Angi on what it should have cost just to do what they did which was to remove the steel firebox and build a brick firebox. “How Much Does Firebox Repair or Replacement Cost? [2024 Data] Normal range: $160 - $750 Firebox repair or replacement costs $455 on average, but it can cost between $160 and $750, depending on the project's scope and details.” Based on this I’m being charge almost $5,000 for work not complete. This should have been adjusted based on the work complete and the estimate scaled down to represent the job completed. They want me to pay the whole original estimate. I contacted Chimney USA to say that the bill needed to be updated with a lessor amount based on the final work, but they didn’t respond, except to keep sending me the same estimate bill to be paid in full."