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"The technician was very respectful and knowledgeable about the job. He explained thoroughly what needed to be done and was very patient. Id definitely use this company again"

"At the beginning it seemed that Chimney USA would have the expertise to complete the work well. There were some waiting on parts, that wasn’t a big problem at the time because I wanted it done right. The estimate listed that they would remove the front stone work to be able to get to the steel box fire box for removal and install new steel firebox, then replace all the stone work. Neither one of these parts was done. The 4 metal vents weren’t removed and replaced, the ash door was not installed. There seemed to be a problem figuring out how to get the steel firebox manufactured and to have it installed. The steel firebox was needed so that the side heating vents in the fireplace would work to bring heat into the room. As time went on, there was no resolution to get the firebox and install it. Very frustrating. I finally made the decision to just build the firebox using firebrick. This was a mistake now because there is no exchange of heat for the room vents now. We agreed to have grey firebrick and they installed a grey “cement” (not a fire brick and wouldn’t stand up for the heat of a fire) brick and the installation wasn’t complete to seal off the firebox. The masons didn’t seem to know what they were doing. This would mean that smoke would fill the room. I texted, sent photos, and sent a video of the issues and Chimney USA decided to send their masons back out the next day to fix this problem. This time they didn’t have the grey firebrick, but only red firebrick. They removed the grey “concrete” bricks and installed the red firebricks. None of the workers spoke English which made communication difficult. They had to use a translation app on their phone to communicate with each other. The masons didn’t understand that the firebox had to be completely sealed off so smoke wouldn’t enter the room. Finally, that firebox was complete, but not what I was expecting. The ash door was never found to fit my opening and never installed. The rock face removal and steel firebox was never completed. Those costs were far more expensive than just building the brick firebox. Their cost for the custom stone removal and install of the face of my fireplace was estimated at $3,200 and the steel firebox with damper was estimated at $2,135. Total of $5,335. This was taken off Angi on what it should have cost just to do what they did which was to remove the steel firebox and build a brick firebox. “How Much Does Firebox Repair or Replacement Cost? [2024 Data] Normal range: $160 - $750 Firebox repair or replacement costs $455 on average, but it can cost between $160 and $750, depending on the project's scope and details.” Based on this I’m being charge almost $5,000 for work not complete. This should have been adjusted based on the work complete and the estimate scaled down to represent the job completed. They want me to pay the whole original estimate. I contacted Chimney USA to say that the bill needed to be updated with a lessor amount based on the final work, but they didn’t respond, except to keep sending me the same estimate bill to be paid in full."

"Everything was Great!"

"A first class operation!"

"I am very satisfied with the service provided. It was done quickly and efficiently."

"Air Duct Crew did a great job and I REALLY appreciated the guys that showed up to do the job. Very nice and professional, had no concerns about them at all."

"The work was performed in a timely manner. The agreed price was different than the final price. This has since been negotiated back to the original price quoted."

"I really had high hopes in this company. After spending a lengthy period of time in my house taking pictures and collecting dust. I was left with a hefty estimate and someone who clearly has no etiquette when entering someones home. I tried to overlook a lot especially as I watched him ridiculously mark up his estimates. I didn't appreciate feeling like I was being taking advantage of. The suggestions he made where so off base. For example he want to run my vent out of the front of my house versus the back where it is currently located. I live in a colonial and told him that would ruin the look of the front of the house. At the end of the day I was left with a crazy estimate of $1238.00!!! Ya no thanks! I found someone who was far more professional, valued cleanliness and wearing booties in my home, spent four hours cleaning and repairing and charged me $300. They were so amazing I hired them to do other work. Please don't come into people's homes and take advantage. Glad I continued to look for someone better."