Ned's Dryer Vent Cleaning

They Did Great!

Good experience with them. They did a good job cleaning my gutters and removing the gutter guards that were on them they said if you keep up with your cleanings, there’s no need to have them there. Signed up for the yearly membership where they come out four times a year And clean the gutters. Thank you for your help you guys were awesome

I have an appointment 2 weeks ago No one follow me up.

Terrible company. Ned Stevens continues to spam me with emails, mail flyers, and texts 3 years after I clearly have told them I no longer want their services. I paid over a $1000 for annual gutter cleaning. Told them ahead of time before signing contract that I had gutter helmets and they said no problem. On their first visit they dented my expensive gutters in 3 places with their ladders and then told me they couldn't fully clear my gutters due to the gutter helmets. Seriously? They never cleared the 2 places where I had backups. Then they tried to upsell me on shingle cleaning due to some mold they claimed. I asked for pictures, phone support says they can't take photos on roof for safety reasons. Meanwhile, I saw their Techs using their phones on the roof. Awful.

requested a quote online for gutter cleaning and they called me to set up an appointment which was going to be three weeks out. Then they requested to get my card information and keep it on file so they could charge me when the service was completed in three weeks. I've had a lot of work done to my house and I have never once had anyone request payment information until the job was complete. This was a gutter cleaning so they did not need to purchase any materials Beforehand. I declined and said I was not comfortable with that and said that I would pay for service on the day of. But they said they couldn't schedule me unless I gave them my payment information in advance. No thank you. Sounds pretty odd to me.

I hired Ned Stevens for a gutter cleaning, and it was a disaster from start to finish. They left a huge mess behind — debris was blown all over my property and onto my cars. Even worse, they damaged my roof, leaving a shingle missing. I reached out multiple times to report the issue, and instead of proper communication, they sent someone to get on my roof without even notifying me. No call, no email — just someone walking around on my property. I’ve tried to communicate and haven’t heard from them in over a month. If they want to get in contact with me, they can respond to my complaint on BBB.

Needed my dryer vent cleaned. When Ned called I explained to him that I had two 90 degree angles. He assured me he had all the equipment needed to handle this job. When the two men arrived my husband showed them a picture of the two angles in the vent. One guy didn't speak english and walked away. Didn't even want to look at the picture. The other guy who spoke limited english just told us to call his boss. We told him his boss had already assured us they could do the job. Now for all the equipment they brought - a generator that they couldn't even get started. We have an outlet out back and told them to use it. They then just put a small hose in the vent which was blowing air. I was in the closet with the dryer and could hear the hose as it came in. It stopped at the first angle and couldn't bend to go any further. They then left. I was also told that they would bag up any lint that came out on the lawn. Big surprise - there wasn't any. My vent is still clogged.

Total pro. 10 out of 10 would recommend.

Did a great job and my house and gutters are looking CLEAN!!