Get matched with top awning pros in Simla, CO

"I was looking to have an awning installed on the back of my house after we acquired it in Sept 2021. October, I called to ask High West Siding at 20 Mount View Ln Colorado Springs, CO to come give me an estimate. On Oct 25 2021, I had Logan come out and get measurements and sign a contract. Not knowing any better, I asked when I could expect for this project to be completed. Logan said that they are generally busy, but said that the timeframe I could expect would be 3 to 6 months. I NEVER asked for this in writing and now I'm seriously regretting it. After applying for a loan with Green Sky, a home improvement loan company that High West Siding referred, I was approved for $36k which was used to start the process. Toni Kurtz was the individual who would oversee my project. Now, after not dealing with or worrying about this business dragging their feet due to high reviews/ratings, I end up calling in May and August of 2022 talking to Toni to find out that they did exactly what I was not worried about, which was dragging their feet with not filing the permits, sending the measurements to their factory to cut my awning, and pulling money out of the loan from Green Sky (which only stays open for 6 months before they close the account). After threatening to cancel the contract because of just how long they were taking I asked Toni that I wanted to cancel the contract and get a full refund. She explained that I could not cancel the contract without forfeiting what I paid into it and an estimated $8K+ more to "cancel" satisfactorily on their end. I quickly changed her tone when I said that I'd hire an attorney. Toni offered me to pay off loan herself because she is a single mother and she really needed her job and could not take the hit for me cancelling. She said that she was severely swamped and had to clean up other employee's messes which played a part on why my awning wasn't already built. She promised me 1,500 off to keep the project going. I reluctently accepted after hearing her sob story and I really did want that awning built. After all this, I didn't hear anything from High West Siding or Toni until November or December of 2022. Andrew [Name Redacted], Toni's replacement informed me that my awning was ready to be installed. During this call, I asked him that after this awning was installed, would I owe anything out of pocket? He said no. I then agreed on a date in Jan 2023 to have the work done to install the awning. I had a great experience with the installers/contractors who came over and did the work, which was amazing! I honestly can't praise them enough. The problem I had after it was completed was when Andrew [Name Redacted] came over to complete the paperwork and AMBUSH me with a final payment of $29,751.04. I was shocked because I specifically asked him if I would have any out of pocket expenses AFTER the completion which he said no, there wouldn't be any surprises. He told me that I need to reapply for another loan with Green Sky, have my wife take out a loan, or ask family because they/High West Siding does not accept monthly payments (which after hiring an attorney, Andrew contacted me to try and do just that/set up payments). He countlessly threatened me with placing a lien against our home for their mistakes, because Green Sky, their lending partner, only kept the accounts open for 6 months unless I called to have my loan extended for another 6 month, which High West knew about, but I didn't. After exhausting all means with Green Sky on reopening my loan with Green Sky with no success, trying to set up some form of payment plan until my wife got back to work, and trying to get help from family, we were left with no other alternative, but to hire an attorney and ask for a payoff settlement. They won't even agree to that and want full payment or face foreclosure. We have offered up a settlement on this, but High West Siding has rejected every single one and refuse to accept their own mistakes. BEWARE!!! Their contracts are basic/general and ONLY benefit them! From Oct 25, 2021 when the initial contract was signed, til Jan 28, 2023 when the awning was completed, took 460 days or 1 year 3 months and 3 days."

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."

"Chris Ball was awesome to deal with. he did the estimating and also checked in on the job. The crew that did the stucco repair was very good, diligent and pleasant to deal with. The finished product was great."

"Great job, on time and on budget. Paul (the owner) provided a quote for exterior rolling shutters, and was onsite on the day of installation. The workmanship is fantastic. Highly recommended."