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"The services, from the sales rep Frank, (who cussed in front of my 3 year old, failed to respond to messages and walked off the job), to the unresponsive management and unreturned phone calls after an incomplete job leaves us without thousands of dollars and a horrible looking lawn. They did not finish the job nor offer to remediate, only stating we were “confrontational” after asking what they would do to fix the problems. Even if that was true (which it is not), the job we paid for is still not completed, confrontations or not, and that is what we paid for. New sod, not their opinions on how we handles our unhappiness with their lack of professionalism. They left an unfinished job with 100% of our money up front. They even broke our fence! Take it from us, do not do business with anyone who asks for all up front if the job isn’t complete. Sod was left out in sun on a pallet in 100 degree heat for 5+ hours dying before it was started to be installed, the ground was not properly prepped, and weeds and grass are now growing from underneath the new sod laid. They laid the sod in the wrong places. They left a mess, were unprofessional, disrespectful, and sadly did not operate in a Christian manner. We are having another local landscaper have to fix the problems, and they are shocked at the way our lawn was left by this company. Save your money and do business elsewhere. I guess turf masters does not care to help their customers. BBB will hear from us, as will Secretary of State and beyond. We are just shocked this is the way they operate."

"We were supposed to have a hard freeze end of September. The man tried my small air compressor and it didn’t blow out my lines. He said he would come right back with a bigger one and never showed up. Never did the work. I called many times asking where he was and if he was returning and could he please call. No answers and no return calls. I continued to call through Monday. No answers and no return calls to my messages. I said I’d pay for him coming out and to send a bill for what he did do or the trip fee. No response. I just don’t understand that. I didn’t get a bill either so assumed he knew he messed up by never returning to do the job. I got the first bill end of December 3 months later! Past due on it?! No return calls again and no answer when I called and called. I sent a letter and he sends me to collections?! I’m now reporting to consumer agencies and the county and city. I don’t get why they never answered or returned my calls. You can’t charge for what you did not do."

"I received a phone call from a TruGreen technician within seconds of hitting the send button to Angies List. I had to keep asking the technician to repeat what he said since he did not speak into the phone or clearly. I kept asked for pricing on lawn aeration, I did not have a chance to give him the size of my lawn; he kept pushing for other services, after asking a few times for pricing on aeration only; he then quoted me $398! I don't what kind of fees you charge but this is gouging, when I pushed back he then said $203, so all of sudden it's half the price. I kept attempting to give the lawn footage but he kept interrupting and talking over me, given I have a large lot and I do not need my full lot aerated. I asked if he would be willing come and view the area - he was rude in his response and said that "this is not how we do business" Well, this is not how I do business either, why would I hire your company for any services after being spoken to so rudely. I used TruGreen last year, at first I was very pleased, but as the season continued I had to call and frequently request lawn fertilizing. I was told you did not have time, and then promised service would occur the following week, which also did not happen and no one would come, or I was given less than 12 hours notice, waiting the next morning for the technician and still no one showed up, also another time the technician began fertilizing my neighbors yard, lucky for them. I am just glad I did not sign up for any contracts and canceled all future lawn applications at the end of summer 2019."