Get matched with top chimney sweeps in Turlock, CA

"Rep does not respond to calls, texts, emails. Paid $17,000 upfront after 17 months the required engineers drawing submitted and permit obtained. Concrete footer for screen extension poured (at more than twice estimate). Two fence posts were also replaced. Now told screen and roof price increased $13.000 over orig estimate and rep will not explain what the differences were to justify additional cost. He keeps saying I asked for an upgrade, I did not. After getting him on the phone a couple weeks ago, he asked if he could call me back then no call back. After two weeks, I fired him today and now he wants to charge me for work he billed me for that was not done. His name is Peter Evins. I contacted his superior with North Star at their main office months ago when I could not get a response from Peter. He became upset that I was contacting him although I told him Peter was not answering my communications and for what I had paid out I was anxious about this deal. He basically told me never to contact him again to keep contacting Peter."

"Quick and efficient. When the tech arrived they explained how the process works and how long it would be. Very professional and friendly. Highly recommended"

"Air Duct Crew did a great job and I REALLY appreciated the guys that showed up to do the job. Very nice and professional, had no concerns about them at all."

"Reginald was awesome. He was very polite and considerate of my time. He arrived at the scheduled time and got right to work. He was also very clean. He laid down tarps so there was no mess left behind. I will be calling him back to install my new pellet stove."

"They did a good job."

"At the end of last year I bought a wood-burning stove insert from Rick McDonald, who owns this business. I paid in full for the stove ($3660.91), leaving a balance of $1029.31 for labor and parts, which was to be paid after the installation was complete. Problems arose during the installation: 1) Rick didn't tell me the stove needed an electrical outlet to work. 2) Rick's workers broke my fireplace hearth by dropping the stove on it. These things made it necessary for Rick's workers to make three visits before the installation was complete. Each time his workers (his sons Tim and Ben) had to reschedule, they requested that I pay the full balance ($1029.31). THIS IS ILLEGAL. I explained that my husband and I have a policy that we don't pay the full amount until the job is finished. Each time I refused they became vindictive or abusive, threatening to take the stove away (although I'd already paid for it), threatening to install it improperly, refusing to do the paperwork for my rebate, refusing to take my credit card, and adding extra unauthorized charges to my bill. Although none of the difficulties were my fault, Rick yelled at me, calling me "the worst customer he ever had in 35 years". When I first dealt with them, he and his son Tim were very polite and knowledgeable. I was shocked to find them acting so unprofessionally when problems arose. Eventually everything was sorted out, but dealing with them was an exhausting ordeal. I had to threaten a bad review, complain to Mastercard, check with the state regarding the legality of contractors asking for full payment before the job is complete. It was the worst experience with workmen I've ever had, and I've hired a lot of them. I don't think they'd have been so abusive if I were a man. On their last visit I had my husband come from out of town to provide support. I really wouldn't hire these guys."

"It went well. I was quoted a price on the phone and when they got to my home and realized they had brought the wrong part, they made arrangements to return the next day. However, the price they gave me was more than what I was quoted on the phone. The manager Kim, listened to my original phone call that was made and called me back saying I was quoted the wrong price on the phone. They stood by what I was originally quoted and I really appreciated that. They apologized saying the person I spoke with was still a little new but they honored the price I was quoted."