Rep does not respond to calls, texts, emails. Paid $17,000 upfront after 17 months the required engineers drawing submitted and permit obtained. Concrete footer for screen extension poured (at more than twice estimate). Two fence posts were also replaced. Now told screen and roof price increased $13.000 over orig estimate and rep will not explain what the differences were to justify additional cost. He keeps saying I asked for an upgrade, I did not. After getting him on the phone a couple weeks ago, he asked if he could call me back then no call back. After two weeks, I fired him today and now he wants to charge me for work he billed me for that was not done. His name is Peter Evins. I contacted his superior with North Star at their main office months ago when I could not get a response from Peter. He became upset that I was contacting him although I told him Peter was not answering my communications and for what I had paid out I was anxious about this deal. He basically told me never to contact him again to keep contacting Peter.

The technician was very professional, courteous and helpful.

Fast

$99 basic service was not great. The inspection was thorough and the recommendations were good but prices very high.

I have called 3 times asking for an invoice and to ask what I can do to keep the air from flowing down and into the house. No response.

Polite, beat, efficient service.

Knowledgeable

Good

They were prompt, thorough, neat and clean. The tech communicated clearly.

Excellent and professional Trustworthy estimates

When I initially contacted Northstar my fireplace was working. A small part of flames was not lighting. I figured I needed a cleaning. The tech said my system was eventually going to go out and suggested a replacement. He said the new system works with a remote to turn on/off. I told him I would rather use the switch. He replaced it with the remote only system. I told him that is not what I wanted. When he left there was a very strong gas smell. I called him and he told me how to turn off the gas. He came back and tried to fix it but there was still a gas smell. It has been 2 months since and my fireplace is still not repaired. I have not been able to use my fireplace. When the tech came out he had no supplies to clean my fireplace. I gave him paper towels, clorox wipes, Windex and a lighter to light the pilot. I did not want to right a bad review but I do not want anyone else having to deal with what I have went through. I just want my fireplace working correctly. It is much more, I emailed the office and no follow-up.

Good job.

They are experts

Good job

Never received the fireplace rock that I was promised, the overall work was complete but the masonry work on the brick chimney was horrible. Had to pay someone else to clean up the work.

Polite, friendly and got the job done quickly

Quick and efficient

Within 10 minutes of my submitting a request on Angie's List, I received a FRIENDLY and helpful call back. Dasheil was so personable and professional. Peter who came out to do the work was equally as wonderful. I will be using their services for other areas needing work in the house. THANK YOU!

Prompt professional service. Reasonable prices.

he work was not finished, they are not professionals, they charged me more than verbally agreed upon.

Did the work quickly

Follow-up, customer service, and phone answering service not the best. I left messages and non was returned. Eventually, I received my inspection report.

Came on-time - did their work professionally. Very nice ð

Expensive!

Timely response and did the work to my satisfaction.