Legacy Cleaning Services

So this was to redo the last review because we inspected the cleaning a little more. On second inspection we found a lot of things left uncleaned. Primarily the main bathroom floor seems to have been almost untouched though we specifically asked if they were going to mop the floors. There was a lot of residue in the sinks and bathtubs from the cleaning we we had to then go a wipe out ourselves. The vacuuming was done but very poorly, our laundry hamper wasn’t moved to be vacuumed under for instance. One of our offices was dusted but the other was not really besides a quick vacuuming. They spent a lot of time in the kitchen but the dish mat wasn’t cleaned or even lifted to clean under.

The team of two did a great job, worked very hard to complete all deep cleaning tasks. The house looks amazing!

It didn't go well. We spoke to a customer service person at length and then pre--paid $495 via credit card for a deep clean and then a single person showed up for the "deep clean" which requires at least 2 people to complete. The cleaning person knew nothing about our home, size, specific requests, etc. We sent them home saying we needed at least 2 workers and they returned at an agreed later date with their 18 year old grandson. We placed several calls to the owners who answer the business line "Hello" and seem willing enough to listen but then don't followup directly but had us called back by the cleaning worker. They seem to be of the mindset that you pay for the hours worked rather than the completion of the job. If you are ok paying $70/hour for a cleaning person, this firm could be an option for you. We think that's too high and we overpaid for what we actually received. We were hoping to find a cleaner that would come every 2 weeks on a regular schedule -- we'll look elsewhere.

After I cancelled services in May, they continued to bill me for a total amount of $1440.00. Service ended May 2., but Legacy kept billing my credit card for May, June, July, August and September. For those months, no service was requested, scheduled, or given, but they overbilled me for $1440.00 that has not been refunded to my card despite repeated requests and patience.

I bought a 4-hour cleaning for $144 through Angie’s List last month. I have a 1450 sq/f home, 3 bedrooms, 2 baths. My home is not very messy, so I figured I would have a pristine, clean home when I hired Legacy for 4 hours. They didn’t do a bad job per se, but the cleaner was done in half that time. I PAID for 4 hours.. When I complained, I was told this was the price for a basic cleaning. If so, the 4 hour coupon is VERY misleading...When I complained they sent me a coupon for an hour of cleaning, but that would be taken off of their price for their cheapest, basic cleaning, which I personally think is very pricey. I don’t plan on using the coupon. There were things left undone such as emptying trash cans and dusting figurines. The microwave also was not done. So, “meh.” Too bad they didn’t spend 4 hours to do a thorough job...

It appears to be a three layered system. First is the team that cleans, second is the lead person on the job, and third is the office management. It has worked really well for me.

The two cleaning ladies did excellent work. Fabulous work. House was spotless when they were done. I was a bit frustrated with getting a call returned from Legacy customer service afterwords. When I set up the cleaning, I wasn’t sure it would take a full 8 hours. The person I spoke with before I scheduled the services said I would get prorated if it took less time, and it did. It took around 6.5 hours, rather than 8. Legacy made me pay in full at the time of scheduling. I expected to get something back , but 2 phone calls later, I’ve not heard a peep from them. Disappointing because the cleaners did such terrific work. I’m ready to start regular cleaning service, but I’m hesitant about going back to Legacy because the customer service was poor.

They were on time and did a good job.

We hired legacy cleaning services earlier this year and have been very pleased with the quality of their service. We have a 3,000 sqft home and they clean the entire house in 2 hours with 2 workers. They do a better job in less time then any other service we could find. Thanks for the hard work!

The 2 Hispanic women are able to clean my 3 bedroom house in about 1 1/2 hours and leave the place spotless. I have been using Legacy Cleaners for approximately four months now and will continue to do so. Arthritis keeps me from doing my own housework.

Very well. The team arrived on time and immediately got work. And once they were finished, the place was spotless.

not so good. Language was a bit of a problem. I expected and was told a "real good deep cleaning job" I told the one who seemed to understand English the best that I was more interested in a thorough job than a complete whole 3100 house square feet clean.They were here for 3 hours. was ding yard work in yard so did not monitor their work. I have never had to do that with other cleaning services. Dusty baseboards, dusty blinds, dusty lamp shades, two bathrooms nice but they missed one bathroom.wondered if my floors were even washed.They. left before I could do a thorough check. Lesson learned... do it myself.

The estimate was very expensive and given without seeing the house (presumably based on the size as stated in my request). In addition, the time estimate was excessive in my opinion.

Legacy Cleaning Service did an outstanding job. Showed up on time and cleaned our house, 3,000 sqft in record time. Quality of cleaning exceeded our expectation. We ended up hiring them to clean our house on a monthly basis. Thank you for providing a great service!

excellent, they got there on time and did an excellent job

I had a wonderful experience with legacy cleaning services. They were all so professional, efficient and very friendly. I would defiantly recommend them for all of your household cleaning services.

The service was outstanding. The house was a disaster when the cleaners showed up. When they left, the house looked like we had never even lived in it. They worked hard for the whole time that we had hired them for.

Couldn't communicate with them. Started cleaning things I didn't ask them too. That problem was repeated many times throughout service. Mopping stacked floor. Did not clean around toilets.

Very well! Impressed with high quality services privided.

The Legacy team did amazing job! We will hire again!

Did an amazing job, by cleaning my house.

Everything went smoothly and as planned. I would definitely recommend and hire again.

This company did an awesome job. I know that my house was dirty and i was having family come stay the week. They spent six hours and the house looked ans smelled clean. I am so thankful for the job they did. I would highly recommend this company. They don't cut corners. they clean them. I will be calling them to set up my next appointment. The team was so helpful. and nice to deal with. Great customer service as well.

I can't express how happy I am with Legacy Cleaning. They did a fantastic job deep cleaning our 4,000 sq.ft. home - very meticulous and paid attention to the smallest details. The team was very professional and attentive to our needs. After the deep cleaning was done to our satisfaction I hired Legacy to do a routing cleaning every week by choosing to go with an 8-hour cleaning package. Very happy with them and will surely recommend Legacy Cleaning Services to all!

Legacy performed an outstanding job cleaning my house. I was very impressed with punctuality, professionalism, and level of customer service they provided to me. The cleaning ladies left my house spotless! I will definitely hire this company again and recommend to all who is looking for a great cleaning company!