Legacy Cleaning Services

The team of two did a great job, worked very hard to complete all deep cleaning tasks. The house looks amazing!

It didn't go well. We spoke to a customer service person at length and then pre--paid $495 via credit card for a deep clean and then a single person showed up for the "deep clean" which requires at least 2 people to complete. The cleaning person knew nothing about our home, size, specific requests, etc. We sent them home saying we needed at least 2 workers and they returned at an agreed later date with their 18 year old grandson. We placed several calls to the owners who answer the business line "Hello" and seem willing enough to listen but then don't followup directly but had us called back by the cleaning worker. They seem to be of the mindset that you pay for the hours worked rather than the completion of the job. If you are ok paying $70/hour for a cleaning person, this firm could be an option for you. We think that's too high and we overpaid for what we actually received. We were hoping to find a cleaner that would come every 2 weeks on a regular schedule -- we'll look elsewhere.

After I cancelled services in May, they continued to bill me for a total amount of $1440.00. Service ended May 2., but Legacy kept billing my credit card for May, June, July, August and September. For those months, no service was requested, scheduled, or given, but they overbilled me for $1440.00 that has not been refunded to my card despite repeated requests and patience.

I bought a 4-hour cleaning for $144 through Angie’s List last month. I have a 1450 sq/f home, 3 bedrooms, 2 baths. My home is not very messy, so I figured I would have a pristine, clean home when I hired Legacy for 4 hours. They didn’t do a bad job per se, but the cleaner was done in half that time. I PAID for 4 hours.. When I complained, I was told this was the price for a basic cleaning. If so, the 4 hour coupon is VERY misleading...When I complained they sent me a coupon for an hour of cleaning, but that would be taken off of their price for their cheapest, basic cleaning, which I personally think is very pricey. I don’t plan on using the coupon. There were things left undone such as emptying trash cans and dusting figurines. The microwave also was not done. So, “meh.” Too bad they didn’t spend 4 hours to do a thorough job...

It appears to be a three layered system. First is the team that cleans, second is the lead person on the job, and third is the office management. It has worked really well for me.

The two cleaning ladies did excellent work. Fabulous work. House was spotless when they were done. I was a bit frustrated with getting a call returned from Legacy customer service afterwords. When I set up the cleaning, I wasn’t sure it would take a full 8 hours. The person I spoke with before I scheduled the services said I would get prorated if it took less time, and it did. It took around 6.5 hours, rather than 8. Legacy made me pay in full at the time of scheduling. I expected to get something back , but 2 phone calls later, I’ve not heard a peep from them. Disappointing because the cleaners did such terrific work. I’m ready to start regular cleaning service, but I’m hesitant about going back to Legacy because the customer service was poor.

They were on time and did a good job.

We hired legacy cleaning services earlier this year and have been very pleased with the quality of their service. We have a 3,000 sqft home and they clean the entire house in 2 hours with 2 workers. They do a better job in less time then any other service we could find. Thanks for the hard work!

The 2 Hispanic women are able to clean my 3 bedroom house in about 1 1/2 hours and leave the place spotless. I have been using Legacy Cleaners for approximately four months now and will continue to do so. Arthritis keeps me from doing my own housework.

Very well. The team arrived on time and immediately got work. And once they were finished, the place was spotless.