Five Star Performance Insulation

We are very pleased with the results.

very profesional presentation and excellent clean up

Blew insulation in attic and installed some sort of bat insulation in the walls of attic. They were not very organized, especially with appointment making. The communication between the field and the office was poor. The work itself was fine and it made a difference in the air/heating situation. There was 1 piece of the job that was not completed and they never came back out to finish it, not a good experience. They did not totally finish the job.

couldn't have asked better people or workers

Staff was prompt, pleasant, and courteous. I didn't climb up into the attic so I can't speak to the work itself.

The vendor was responsive, punctual, and got the job done quickly. Quality of the work is hard to gauge until we have a few months of energy bills.

The Five Star representative, Rick, came out to the house, assessed our situation, answered all of our questions and we purchased (including Angie's discount). Shout out to Trent and Fernando for doing an excellent job! The work was performed promptly, thoroughly, and professionally.

The Five Star representative came out to the house, assessed our situation, and offered a very fair price (including Angie's discount). Another bid I received, from another company, had proposed that all of the existing insulation be removed and replaced, at a much higher cost; Five Star made no such attempt to "'upsell." The work was performed promptly, thoroughly, and professionally, and all of our questions were answered. Afterward, there was a minor issue with a bathroom vent pipe; they came back out quickly and resolved the problem.

Richard Arnds came out to do the estimate. I have this attic space over the garage, then a guest room, and then a large unfinished standard attic. I was impressed that he didn't just quote me the work I specified and left it at that. He talked me out of what I had in mind and explained why. Ends up to be a better idea not to insulate (what his firm does) but get a fan and make sure there is good cross ventilation (which his firm doesn't do). So he put the customer's best interest first. We went on to discuss how the guest room was built and how it might be made less uncomfortably hot. We went into a lot of detail about the main attic--its current state, what it needed, and a raft of options with pros & cons. This included insulation, the ducts, and the general air flow. Finally, we did a walk around outside to look at the vents and the roof. I didn't ask for all this, but I was grateful to get the expert opinion. It was very clear Mr. Arnds knows his stuff. Not just insulation, but the wider topics of making a house more efficient and habitable. He was willing to go into as much technical depth as I wanted, which I appreciate. He educated me about several different approaches, what they cost, and how I could stage them. He left me with an estimate for insulating the attic, a punch list of improvements I can do or get done myself, and a plan for dealing with the storage pace (the original question). Doing the insulation will be several steps down the way, but when I get there I will definitely call him back.

They did a great job overall, I did have some issue but they came right out and fixed it.