BATH FITTER NORTHERN CALIFORNIA

as expected.

We signed our contract on December 8, 2016 for new shower install. They scheduled the install for January 12 & 13, 2017. They took a deposit of $2091.00 towards a $7272.00 job. On the morning of January 12, 2017 we prepared for the construction crew arrival. At about 10:00 AM we began to wonder what time they would arrive. We called and texted the sales person Clint to find out what was going on. He never responded. We then called the office. We first spoke to Victoria. She said she was surprised no one had called me because the materials had not come in for my job. I asked to speak to a manager and I was transferred to Rob Plannette. He told me that their plant closes down in December and January. He said they have not received a shipment in a month. We terminated the contract for failure to perform. We demanded and received a full refund. Why would a company sell a product they cannot provide? They even created an install date that they knew they could not keep.

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The sales consultant came prepared with all the information about the product, the installation process, and a catalog showing all the styles and fixtures available. After I made my selections, the consultant took measurements and completed an order form, including a cost estimate and a tentative installation date. So we were done in about an hour and a half. After they received the components in their shop, the office called to confirm the installation date. On that date, the installer arrived on time, went over the order with me, and then proceeded with the site preparation, including putting down mats to protect the carpet. The installation went smoothly and I am really pleased with the results, as are friends and neighbors who have seen it.

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this is an absolutely a, "pull the trigger and don't worry", business. from the start, the salesman, to the installers, everyone was on time within a 15 minute window. since I had multiple bathrooms, I was worried about having to take three days off for each. bath fitter sent out two installers on the first day. the installers are clean, uniformed, and they work their butt off. they take every precaution to keep the inside of your house clean while working. there was a small misunderstanding between the salesman, and myself, on some instructions. my suggestion, write those concerns on the initial paperwork ......that way all people involved have a heads up. when you do have a concern.......JANELLE.......the main office receptionist......SHE IS BATH FITTER !! Janelle is an absolute professional. Janelle is all you need call to get any update, add/change or reschedule. she is on it. the overall final product of their on piece enclosures, is reassuring to know that the problems that I had will not be returning. as standard procedure, all copper piping was replaced, and where needed, sections of sheetrock wall was replaced........at no additional cost. there are great options available to choose from, and I absolutely do not have any regrets on any of bathrooms. I did have to opportunity to drop by their place of business unannounced.........very clean, all the staff was on top of their job, and all the vehicles that were at the shop, and that showed up at my house, were labeled with the bath fitter logo. very sharp.

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I was pleased with the price and the installation. The surround looks good. The only trouble is that the acrylic is gotten discolored on the bottom of the tub and I can't get it off. The surround looks good and the rest of tub too but at the bottom, it just seems to pick up the dirt because of the acrylic, you can't use scaring stuff on it. I've been thinking about asking them, if there is some way of cleaning it up and making it look better but I haven't done it yet. The installation was done very quickly and it looked good. The person who did the estimate was very helpful. I'm just not sure that I would use an acrylic surround again because of the problem. The experience was pretty good. The price was good compared to the bathroom remodel but I'm just not happy about the fact that the acrylic doesn't get cleaned. The quality of the work was good. They were very punctual and they showed when they said they would. The seemed very professional. I think the acrylic isn't a really good solution for the problem I have. UPDATE--They completely replaced the tub liner at no cost. Excellent job.

Everyone involved was professional, experienced and knowledgeable. We've never had work done of this kind before and didn't know what to expect, but it went very quickly (a day and a half), and with remarkably little interruption to our lives. The final product is wonderful and a great improvement over the tiny bathtub, and looks like it was always there. They also replaced all the existing grab bars. Terrific.

We had good communication up front, good progress communication from the company. The shower door was contracted out, excellent job by the sub-contractor. Check for discounts, we were able to get a 25% discount on the entire job. The salesperson, the staff, and the installers were very professional. I would highly recommended Bath Fitters.

He arrived on time, went right to work. He was respectful of my home. I was surprised one person could do the whole job. There was some odor from the chemicals, but not overwhelming - I had a window and a fan. The new material was was installed and now it looks new, clean and shiny. He even provided a bottle of tub and shower cleaner. I am particulary pleased that it is lifetime guaranteed.

They did it in two days. I would use them again, and I'm thinking about doing another bathroom.