We had TR do a total house remodel of every room, including a new roof, Solar installation, electrical panel upgrade, plumbing re-pipe, re-stucco, and outdoor living area. And now we couldn’t be happier with what is basically a new home. The whole team was great to work with as they took us through the whole process. Starting with the initial estimate from Tony, the owner, it was obvious that he cared greatly about making sure that we were completely happy with the every aspect of our remodel project. In contrast to other builders that had slick ads, showrooms and fancy seminar presentations with videos and wine and cheese telling us how great they executed remodel projects, Tony showed me real projects he had in various stages of completion. I spent a morning driving around north county following him in his truck to his building sites to see his crews in action on in-work projects and recently completed projects. His enthusiasm for what he does showed and is what sold me. TR’s project estimate was competitive with two of three remodel contractors we looked at. The third, a slick design-build company was considerably higher but I assumed that was for some super high-end design service - so as a trial, we agreed to pay an initial design fee to see what they could do. What we ended up with was a mash-up of a 2D drawing, one photo-realistic rendering of a room, along with some poster board display of different samples of flooring tile and backsplash materials and paint swashes for a design that we didn’t even like. We ended up doing our own design and then when we told them we’d go with another contractor, they gave us all the nightmare stories of people had with other contractors, while how well they executed their projects. I had my doubts because some of my questions to them had bounced between their different departments before eventually getting back to me. So we decided to listen to our gut feel and go with TR and in the end we weren’t disappointed. That’s not to say everything went perfectly with TR on our project. But the key point was how well TR dealt with problems - Tony listened, worked with us, was flexible and committed to professionally resolving every issue and made sure we were happy in the end. We pretty much had daily contact with some member of the TR team for the duration of our project, and everyone in the office was friendly, responsive, and great to work with. The work crew of carpenters, roofers, painters, plumbers, and electricians were all conscientious pros and did quality work and many times went out of their way to do what was needed. Thank you TR! - we love our new home
Gary H.
