C R Appliance Repair

Was satisfied with repairs performed on washer. Was dissatisfied with the unavailability of parts when told there was no problem getting them and the lack of communication in letting me know what was going on.

I am still working with them, the oven I bought has not arrived, but the gentleman who came out from CR evaluated and measured an assured me the new oven would fit. He was very helpful

Highly Recommend this company, they were very efficient, with repair, updates on finding the parts needed to properly attach my stove hood to outside vent pipe.

Excellent and timely service. They kept their appointments l, were very courteous, and reasonably priced.

Roman came on time within the time frame that was quoted to us. He was friendly, courteous, and knowledgeable. He fixed the problem with our oven with the part he had with him. Thank you!

They were very communicative and worked quickly

They did a diagnostic check and recommended a purchase a new one. I agreed to pay for the new unit and installation. Tech said he will go and come back with the replacement. Unfortunately he came back with a refurbished unit in a plastic bag. I called mgmt and spoke with Abel. He was upset that I questioned the fact I was receiving something not in the manufactured box. I ask about the warranty, Abel said 3 months. But manufacturing warranties come with at least 1 year. I was very skeptical of the service I was being provided. So Abel called me paranoid and that was the end of our business transaction. I had to pay $75 for the diagnostic. I don’t recommend this business and advise mgmt for public relations training.

Gentlemen showed up to figure it out the problem, Eugene don't have the parts and need to order, we ask them how long it will take and agree to wait 800 dollars. He left us nothing behind the gentlemen left. Everything that the technician told us was a lie, e emailed us the other things that the other contractor never told us.

Alex was professional and efficient. The cost was spelled out before any repairs were made. The price was right so I said fine. 20 minutes later my burner was working again. I would recommend calling CR Appliance Repair for any appliance repairs.

Punctual and professional. A great company that knows what they are doing.

C R Appliance was the 2nd company I hired to look at my fridge. The first company came and diagnosed that I needed a new condenser. Their price to change the condenser seemed high so I asked C R Appliance to quote me a price. Their price was half of the 1st company's price so I accepted. When the tech came, he found that my condenser was not the problem and that the board controlling the condenser had burnt out. He said that if I had changed the condenser I would've still had a broken refrigerator and I would've had to further pay for a new board. He also said that my condenser was very high quality and that a new condenser would've probably been of lower quality. I would highly recommend C R Appliance based on my experience with them.

Total Crock! I am disappointed in both this repair - but *ALSO* Angies List. I assumed that this kind of BS would not happen on Angies List - which in the case of my repair today was no better than Craigs List! Both "C R Appliance" and Angies List are complete total *SHAMS & SCAMS* - nothing more. Or I guess at the very least: There may be good contractors here on Angies List but its not required - and simply using Angies List does not protect you any more than Craigs List does. Super disappointing - back to starting over again.

Friendly and efficient service from this company. He diagnosed and repaired the problem in about half an hour with a smile under his mask. Very much appreciated

I had previously had a different local appliance repair company come out and theylooked at ge cafe fridge and said not worth repairing. I took a chance with C R. They are much more tech savvy. They got freezer going but not the fridge. They came out again and replace another part (3 parts in total. 2 were like motherboards and the third was a fan). Everything works now. Saved me a couple of thousand from what I paid C R vs new fridge. I would recommend! Abel is the one who assigned the tech. (Mike I think). They were very professional.

it went fine! took a lil while for the part come in due to miscommunication and COVID delay But Overall good job Thanks for Angies List!

This was by far the best experience we have had with an appliance repair company. The technician who visited our house was extremely knowledgeable, fast, and service oriented. Instead of having to order a whole new motherboard for our dishwasher, he went through the process of diagnosing the root cause and ended up replacing the fuse. He also analyzed whether there were any underlying causes that resulted in the fuse breaking. I could not recommend CR Applicance highly enough.

I sent a request via Angies List message and got a phone call in MINUTES, setting up a diagnostic call the same day! The arrival window was 1-4 pm; I got a text at 4 pm saying he was on his way; he arrived at 4:40 pm. Eugene (the owner!) arrived wearing a mask (COVID precautions) and quickly assessed the problem. The part came in the next week, they called in the morning and Eugene installed it in the afternoon. I could not be happier with the service.

Fantastic. From the first call in response to my request for information to the prompt scheduling of service to the kind and efficient repairs done by Eugene, I could not have been more pleased.

In terms of diagnosis and repair, CR was fine. In a short timeframe, the tech told my wife that it would cost $300 to put in all-new knob assembly or he could just disengage grill since we never use it. My wife agreed to the latter. Normally I handle these things, but I was on a conf call. When I got off, I found out that he charged here $120, which is $45 above the minimum for a 15-minute job with no parts. The main reason for my low rating is that, when I called to complain, the person who called me back did not politely explain why the $45 premium was justified. What he said was that it was "too late" to give me a refund because my wife had approved the repair. The inference was pretty clear that I I had been there and challenged the fee, it would have been lower. I think $75 for that job was more than enough. When I said that, he gave me so much attitude that I said this was not a productive conversation and hung up. He was basically lecturing/yelling at me without once attempting to justify the fee as reasonable--just too late to fix. I regularly use Angie's List Certified services, so I am very disappointed. I believe that a woman who knows nothing about reasonable repair was taken advantage of, especially since they never tried to defend the fee for a fast as simple wire disengagement. This has frankly made me concerned about your certification process, so that I would appreciate a follow-up from Angie's List. I suspect the person I spoke to (he is the owner or a longstanding employee--said he had been doing this for 17 years) will blame me, so please look back in my history and see that I have used you often and never before had a single complaint.

When they came out, they looked at the dishwasher, gave us the estimate then said we needed to pay them $75 for the estimate. They never said there was fee when we spoke over the phone. When I followed up about why there was a fee, they said I should have asked about the fee. I feel that they were deceptive.

Professional, accommodating to schedule, friendly

Responded to me quickly. Were ontime and on budget. Would call again.