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"It went so much better than I thought it would!! They are an amazing family"

"I put down a deposit for my project around June 2024, with the agreement that work would begin in January 2025. The deposit was supposed to secure my materials. In December 2024, I asked if they could start earlier and complete the project by Christmas. They agreed but couldn't begin until December 26th—not a big issue since the original start date was January. However, the real frustration began here. One of the pavers I selected was on backorder, and I had to order more than originally needed just to meet their supplier’s minimum requirement. This meant paying extra and waiting over four weeks to keep my design. [ My deposit DID NOT SECURE MY MATERIALS ] Despite my frustration, I agreed. Then, on February 19th, I received a message saying they would resume work in two days. I waited—no one showed up. I followed up on February 22nd and was told they would come on the 22nd or 23rd. Again, no show. I rearranged my schedule multiple times to accommodate these delays. Finally, on February 24th, they showed up and continued the work. Now, as of March 5, 2025, the installation is complete, but there are still unresolved issues—irrigation not working, scratches on the gate and wall, leftover project trash and other cosmetic problems. I have to reach out daily to ask if someone is coming to fix these, only to be met with delays and rescheduling. If you’re looking for a company that delivers decent work but terrible communication and scheduling, this is it. Their inability to set clear timelines or communicate properly has been beyond frustrating."

"I am a material manufacturer and supplier. My company is Ultra Concrete Coatings, LLC. I hired Josh Scott as a salesman prior to him owning this company. In February 2017 Josh sold a $1685.40 order of our concrete sealer to his father, Rodney Scott (Concrete Resurfacing Systems) in California. This order was paid for, at the time of shipment, with a credit card. Happy with the product, Josh placed a second order of the exact same sealer in April 2017. This second order was for almost three times the quantity at $4779.41. This time Josh and his father asked for a couple days to pay for it as they were expecting a down payment on a job. We accommodated their request. They received the order but after numerous calls, emails and past due notifications in the mail they wouldn't pay. The excuses not to pay were from not getting paid for the job the sealer was used on to being a victim of tax fraud to other ridiculous excuses. Finally in July 2017 we received a $1000.00 check toward the $4779.41 invoice. Since then they have ignored all requests for payment of the balance. During this entire time I have offered to pick up the sealer and provide a 100% credit upon return. This offer to return the sealer is still available but they continue to ignore us. Also, during Josh's employment with us, he requested and received over $1500.00 in product to give as free samples to potential new customers. Josh never gave any of the product as samples instead using it for jobs he did on the side to supplement his income. I don't normally write reviews for companies but I feel it is important that potential customers of Southwest Coating Solutions know the type of people they may be doing business with. Thank you for your time."