Get matched with top chimney cap pros in Killen, AL

"Very disappointed with my experience. Everything related to the actual work is very rushed. They have supervisors come out before the job is finished to sign off on the work. No one showed me any pictures or talked through what was done at the end. I had to ask one of the foreman as he was leaving if he could show us what was done. He seemed surprised I would ask. As a result we were left with an incomplete repair, trash on our property, and damage to our property. I had to call the salesman to get him to come out and he agreed what we had been left with was atrocious. If I hadn't called we would have been stuck with shoddy work, trash, and damage - that's their standard. We scheduled a call back that was a month out to give them plenty of time to get organized and make sure we were getting what we paid for. I was supposed to get refunded for part of the job and I've never seen a dime. The salesman was good enough to include another jack free of cost which I really appreciated. But on the morning of the call back, the crew had no idea about the jack or where to put it, so it was another morning of trying to light a fire under these people to keep their word. This isn't a dishwasher on the fritz, this is my home and tens of thousands of dollars. The lack of organization and respect for me and my home is inexcusable. So I wrote an email to the GM, thinking he'd take some ownership of what had happened and I'd at least get an apology and they'd work internally on improving. Not only did I not get an apology, he was defensive and said it was a "good repair." If that is the standard of a good repair, I'd hate to see a bad one. I'm going to have everything inspected by a structural engineer and will go from there. I've been treated with more respect buying fast food. Spend your money elsewhere."

"This was the worst experience we have ever had with a company in our entire life. Their motto is "Uncommon customer service." Well thank God for that. They sent a crew out on a beautiful Friday afternoon in February. The crew supervisor evidently manages via cell phone because the crew took the shingles off the roof and disappeared. We had to call the supervisor to let him know and he came out hours later and put a tarp over the house. Torrential rains moved in the next day and water poured in to the house through all windows under that section. Well I guess they had to add a restoration division to their company because of situations like this. They removed parts of walls and the crews that they hire just disrespect your house. Furniture banged up, railing banged up; and I guess they just threw down my blinds because blinds were scratched up and the wands were broken. They put my house back together but the workmanship is substandard. In the few months that we have dealt with them there have been so many people that we dealt with that are no longer with the company. It actually took them coming out more than once to get the roof right. Then the owner calls asking for money. Just a heads up:he records the phone call without informing you. Now mind you...they have yet to send a bill yet somehow I am supposed to know how much I owe them. And he is very demanding about getting paid. I have never written a poor review of a company before. We are actually very easy to please. But I urge everyone to avoid this company. They have branches all over North Alabama-just move on."

"Did a good job"

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."