Get matched with top heating and air conditioning pros in Willow, AK

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Very responsive and quick to complete the job"

"I called in the morning about a leak under my sink and someone was immediately dispatched to my house! NO WAITING FOR A FEW DAYS! J.D. was very professional and friendly as he fixed the pipe and explained what had caused it. I highly recommend this company!"

"We were very impressed with this business; the owner's wife answered my call and courteously and professionally arranged a relatively large job/cleaning within a week. The owner himself with his associate came out and performed the job, graciously adding on a full HVAC cleaning to the prescheduled air duct and dryer vent cleaning which extended his day quite a bit. He did a lot of education and they did a courtesy seal up as our air duct air intake had been drawing in air from a crawl space that had not been properly sealed. I don't think the air ducts had ever been cleaned in our recently purchased home (built in 1998) so everything was in significant need of cleaning, and we are so pleased we did this - the air was noticeably fresher, the ducts are no longer delivering fine dust (we were told quite a bit of remodel dust was still in the ducts from a 2012 remodel), and everything should be running more efficiently. Highly recommend investing in this particularly for any new home owners."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"