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"100% pleased with Moore! My 14 year old gas furnace (present when I bought the house) was blowing CO so it was shut down. I called Moore for a bid based on the positive Angie's List reviews. Tom came out and spent quite a bit of time here, calculating the size requirements based on my home, and explaining the different types of furnaces I could buy, and the pros and cons of each. As it turns out, the 100,000 BTU furnace I had was too big for my 1,200 sq ft home. Tom recommended a 70,000 BTU unit, with variable speed blower, A basic, one speed unit would have been about $1,000 less but I decided to go with the variable speed Lennox. Tom also informed me that the existing return air venting was insufficient for the old unit, and would not be sufficient for the new one. Tom was very patient, answering all of my questions. As a 50 year old woman who doesn't know much about furnaces, this was a big deal to me. I hope Moore realizes what a valuable employee they have in Tom. They were able to schedule the install for two days later, even though they were booked 2+ weeks out (they reserve earlier spots for people with no heat). Tony did the install, and once again, I was very impressed. He was also very patient and answered all of my questions... and I had a lot throughout the day. I had been concerned about who they'd send to do the install, because you can buy the best furnace out there, but if it's not installed right, you've got problems. Do you want problems with your furnace for the next 15 years? I don't. Tony has 40 years of HVAC experience - and knows what he is doing. Another example of a great Moore employee. Last but not least - the ladies that handle their phones were also very personable, and helpful. A few people have commented that Moore's prices could be lower, but I fully believe you get what you pay for. I was pleased with the price I was charged, based on the excellent service I received. It's worth noting - the HVAC company I have used for years for maintenance, submitted a bid for a basic unit WITHOUT even coming out to my house, or discussing it with me over the phone. I replied to the email asking for a price for a variable speed unit - and never heard from them again. And it wasn't a small 2nd rate company either - it's one of the bigger ones (also on Angie's List). Had I gone with them, I am sure my return air issue would have not been addressed, which would have shortened the lifespan of the new furnace. I have not one complaint about this company. Needless to say, i will be using them from now on for annual maintenance, too!"