They were excellent. They came and did the job, they did not leave a mess behind. They are not an expensive company.
Dipti P.
Cool Energy Plumbing Today
1.0
Here is the letter I mailed to the owner on 5/27/14: Dear Mr. DiDomenico, I want to make you aware of my experience with a service call for my air conditioner that was performed on Sunday, 5/25/14 by Joe W., invoice #371470. It rises to the level that it should be reported to the Better Business Bureau. Here is my full account: On the evening of 5/24 I noticed just before going to bed that the temperature was 77 when it?s normally 73 by then. I checked the circuit board and it was flashing a code 84 (5 consecutive high pressure trips). I reset the system and after 5 minutes it started but the condenser motor seemed slow to get going. At 5am I saw that the temp was back up to 77 and the control panel had a code 31 (prelude to code 84) and while I was at the unit the compressor started to run but not the fan so I quickly gave it a push and it cranked up to full speed. I then gave your company a call for a service visit. At around 8am I got a call on my land-line phone from what I think was a supervisor. He called because he said that the tech said my cell phone was offline, however, I called my cell from the land-line and it worked just fine and there were no missed calls. I appreciate the fact that the supervisor did some research to get my other number and call me. I discussed with him what was going on and he felt as I did that it was obviously a bad capacitor. I asked him if he needed the part number so the tech would have it with him and he said no, he?ll have it. He said the tech would call and would probably be there by 10am. At 9:30 he showed up without calling, I quickly changed clothes to greet him. The panel was already off and Joe turned off the breaker and checked the capacitor. He then proceeded to remove another panel and remove the cover from the compressor. He didn?t really seem to be checking anything and I asked him if he thought something else was wrong. He nodded his head yes and pointed to the compressor and fan motor! He said the compressor was locked out. He said he had to go to his truck and work me up an estimate. I said that the compressor had been working fine all morning and I asked if he was sure it didn?t just need a capacitor. He looked a little dumbfounded and because of my prodding he re-checked the capacitor and this time determined it was bad. He again said he had to go to his truck to work up an estimate. I asked, why don?t you put in the capacitor first and see if it all works fine or not? I also asked him why he thought it needed a compressor and he said it was because of a code 72. I told him that it never had a code 72 until he turned the power off. I also asked him about any warranty that may be left, since your company installed it in December of 2012. He left and came back with an estimate of $198.00 labor; the capacitor was still under a 10 yr part warranty. There was no fan or compressor in the estimate. He then told me he only had ½ a cap on the truck but that would get the fan going. So, I wasn?t going to get an OEM part but at least I would have A/C. While he was out getting the estimate I turned the system back on and gave the fan a push to show him when he returned that it all works. When he came back and changed the cap he turned the system off and when he did I pointed out to him that as soon as he did, the code 72 returned, which is normal because there was no power to the compressor. The cap got installed and it?s been working fine ever since. Up until this service call I would have felt confident in telling my wife to call your company and have you take care of any problems without me having to oversee it. There was nothing about this visit that didn?t seem like a blatant attempt to rip us off. I?ve been a supervisor of around 20+ professional automotive technicians for many years and the feeling I got from this tech was a deliberate con, snow-job. There didn?t seem to be anything professional about the inspection or explanations; it looked like a pure setup, plain &simple, and probably worked on most customers. How many others have bought compressors and fans that didn?t need them? And how long have they suffered without A/C while waiting for the ?needed repairs?? I am 0% satisfied, and I expect a full refund per your %100 satisfaction guarantee. I also expect to hear how you are handling this matter because it deeply concerns me that this may be going on with other unsuspecting, trusting customers as well, in which case, I shall be reporting this to the BBB and Angie?s list. Here is an email response from Ralph Hernandez on 5/28/14: Thank you for your letter. Firstly I would like to apologize for the inconvenience and disappointment that you experienced in dealing with our technician on 05/25/2014. In your letter you questioned the capacitor's warranty. Below is my response: Regarding the capacitor's warranty; warranty is voided by the manufacturer of the equipment if the equipment has not been maintained by a licensed HVAC contractor at least once per year, and/or if the equipment's reason for failure is lack of maintenance. This information was given to you the day of the installation (it can be found in the install package). According to our records (since the unit was installed in 2010), the equipment has been maintained four times in the past four years but has not been maintained in the last year and a half, therefore we must charge you for the replacement of the capacitor, unless you can provide proof of maintenance and the manufacturer approves your claim. These are the manufacturer's rules, not ours and that is what our technicians follow. You being a supervisor of over 20+ professional automotive technicians as you state, should be clear in manufacturers maintenance requirements. You should also understand that as a manager just because one employee may not follow company values, rules or systems, does not define the rest of the staff. I can assure you that your complaint and feedback has given me the opportunity to remedy any problem that may have existed regarding our diagnostic process with this and other technicians, and will help to improve our services further. Cool Today has not been in business for over 50 years by "ripping off customers." We are still in business not just because we value our loyal customers feedback, but because we treat all of ours customers with respect, integrity, and honesty. These are our values, and ALL employees must attain these traits. Our company stands in our 100% satisfaction guarantee rule, therefore I have processed a refund for $198.00 that will go back to your VISA card. Please allow 7-10 business days for this to appear on your records. Once again, please accept my sincere apologies. Should you require any further assistance, you are welcome to contact me. Here is my response to Mr Hernandez on 6/13/14: The refund that you stated that you already processed has not come through. I called Visa and they show nothing is in the works, and it normally only takes 3-5 days they said. This refund was to be my sign of your company's credibility and integrity, sadly it hasn't come about. What is the status of this refund? There has been no response. Obviously management is also dishonest in this company. I had spent a lot of money with this company over the years and was considering putting that refund back into a maintenance agreement and accepting that maybe I did just get one bad apple. But there are bad apple(s) in management, too, so use them at your own considerable risk. 8/4/14 The refund did come through, thank you. Shortly after you serviced it there was a problem with the blower and I ended up signing contract with another company but thanks for the offer
We specialize in all phases of heating and cooling services, installs, repairs, maintenance, and more! Residential and commercial services! Your cost is determined by the job! We are licensed, License # Cac 1814251. We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
"They were fantastic, they do excellent job. I would use them again and our neighbors used them too. They were fabulous. The beauty is that they called me once a year to remind me about the maintenance. It was a family business as well which is great."
ABOUT FLORIDA CLIMATE WORX
Florida Climate Worx is a HVAC and Air Conditioning company serving Tampa Bay Pinellas County since 1997. We cater to all the cities in Pinellas county for air conditioning in Clearwater, St Petersburg, Largo Tampa Clearwater Wesley Chapel Lakeland and many more. We condition the rooms in your home in a strategic, automated and sustainable way, to ensure the greatest comfort, regardless of the season or the weather conditions. Repair, Service, Maintenance, Install, ..
"It went amazing!! They provided the most courteous service. They were extremely thorough and fast. Even though there is a Sahara dust storm outside and a dog and cat living here before me, my breathing is 100% clear. The air is perfect in here! I will continue using these guys for anything and everything they offer because they really are the best. And their prices are better than the competition. When I asked how they can do that? They said it’s because they own all of their own equipment. They’ve been a true blessing in our lives!
Family owned and operated!
"Beat the Florida heat with Caribbean Cool!! Family Owned and Operated. Open 7 days a week.
- All New A/C installs include:
Outside condenser unit Inside air handler unit New digital thermostat SS2 float switch Secondary drain pan Concrete slap with hurricane tiedowns Permit included **10-year warranty on Parts and 2-year labor
- Preventative Maintenance Service Call $80.00 includes Checking:
Refrigerant levels on the system Air handler coils Cleaning out the dr..
ATTENTION: We want to ensure all of you that we are taking COVID precautions to protect our clients and ourselves. We have face guards, gloves, foot coverings, and hand sanitize and are following all CDC guidelines. you are ready to have your system working at maximum efficiency while providing the cleanest healthiest indoor air in your area, give us a call today at: (813) 213-9080. Your satisfaction is always our top priority
"The owner Ken performed the cleaning service. He did a superb job, cleaned up after the service and offered a reasonable price. He also drove to Home Depot and purchased a replacement flexible connector that I needed to upgrade my dryer connection. I am very happy with his service and highly recommend this company. 6 stars!
We are a FULL service Concrete and Air Conditioning Company. We are open 24 hours a day, 7 days a week. We are a Veteran owned company. We gladly give discounts to Police, Fireman, and Veterans.
We also offer complete concrete services. We specialize in concrete patios, driveways, and sidewalks.
We offer 25 years of Heating & A/C experience from a family-owned business. Since 2006 we have provided service and repair for all makes of air conditioning equipment We are also a veteran owned company and offer veteran and senior discounts. We specialize in Mini Split Ductless A/C systems but can help with any of your A/C needs. We can also help you on those rare Florida days where you need to heat your home. Heat Pumps, Gas, to Oil systems we do it all. We offer FREE replacement quotes
"I called John at Dobler Mechanical about a non cooling issue i had with my A/C unit. He responded immediately ,diagnosed a leak, made repairs and recharged the unit within an hour. Also serviced the unit and air handler while he was there.It was one of the most professional experiences i have ever had and the cost was what I considered extremely reasonable for the work completed... I would highly recommend Dobler Mechanical for A/C installation,repairs, and maintenance....Great people and great prices !!!
Ocean Air has serviced the Tampa Bay Area since 1992. We know heating and cooling! We are family owned and operated and proudly offer A/C replacement and repair, thermostat repair, and A/C duct repair and installation. Call for a free estimate! Lic# CAC053845
"Ocean Air installed the AC unit at the house that I'm renting and the system works phenomenally! I know that my landlord now uses them for all his properties including his own home and I will definitely be using them once I purchase my own home. If you want great products with great service call Ocean Air!
All your home needs. Great quality at Great Prices. We have the experience and dedication to bring your dreams to reality! We guarantee your satisfaction, and we won’t leave until the job is done right. Call or click to schedule a free estimate today!
CALL TODAY FOR AN IMMEDIATE RESPONSE! Professional air conditioning company, servicing Tampa Bay air conditioning systems for over 40 years. We live by our honesty, quality, and dependability. We will impress you.
"Eleven years ago I purchased a 3-Ton Carrier A/C and Furnace from “Air Flow” for my 1800 square foot home. I did not have any major problems until 11 months ago when “Air Flow” replaced my leaking coil in my furnace. The rust corroded the copper coil causing it to leak. I noticed that the outside condenser was getting more rusty. I wanted to replace my A/C and furnace before I encountered other major problems. On 3-2-18 I purchased a Rheem A/C from “REM Air Conditioning of Tampa.” Before I selected “REM Air Conditioning of Tampa” I searched “Angie’s List” for three other companies. I asked all of the A/C businesses to give me a quote for a condenser (SEER 15), furnace, and thermostat. The first bidder gave me an estimate which did not include a larger return or a 10 year labor warranty. The second bidder was $1240 higher but they included the larger return and 10 year labor warranty. The third bidder was “REM Air Conditioning of Tampa” and REM’s bid also included a 10 year labor warranty. (This combined with the 10 year parts warranty that the manufacturer provides makes it worry free for me in case there are any major repairs that need to be performed.) REM’s bid was initially a lot higher than the second bidder but they ended up with a bid of $325 higher than the second bidder. An important feature of REM’s bid is the higher 16 SEER rating. The other three companies quoted me for a 15 SEER system. The final fourth bidder was ironically my previous A/C company “Air Flow.” Their bid was $1955 above the REM and their quote was for a 15 SEER system without a larger return. Besides the fact that I got a 16 SEER system from REM for $325 more, REM has the second best rating of the four businesses. The rating included Angie’s List and the BBB. During my interview with Joe he mentioned that he can make the A/C more efficient by enlarging the return from 20”x20” to 24”x24.” I researched this online and he was right. Many times a sales person or owner/sales person will exaggerate the truth. As I found out later, Joe was telling the truth. Also, Joe was the only business that mentioned the efficiency of the larger return. On the install day, four friendly & professional installers arrived on time. The installers fixed exposed hole/wires from the original system (Air Flow left it along.) located behind the furnace. One installer in Joe’s crew checked all the vents for proper air flow. Air Flow did not do this 11 years ago. Joe’s crew installed ¾” plywood to strengthen the furnace stand in the garage. The other 3 companies did not mention strengthening the furnace stand. Eleven years ago when “Air Flow” installed the Carrier A/C it took two installers ≈10 hours to complete the installation. In contrast, Joe sent a crew of four installers and they completed the job in 5½ hours. It was a nice day to install the A/C. If it was a hot summer day, REM’s quicker install would get your new A/C working in 5-6 hours vs 10 hours. I paid extra for the return enlargement from 20”x20” to 24”x24.” During the return enlargement, the crew removed the round vent hose (for lack of a better or proper term) that was attached from the return to the bottom of the furnace. They removed the vent hose and sealed the box stand with duct and mastic to prevent any air from escaping the box. It allows the air flow to operate more efficiently (breathe easier) instead of the air flowing in the confined space of a vent hose. You could tell that all of the installers wanted to do a good job. I was impressed with the quality of the work of the four installers. When the installers were almost done, Joe arrived to inspect their work. He found one small problem with the drain and one of his workers fixed it right away. Four days later the Hillsborough County Inspector passed the inspection. I would definitely recommended REM Air Conditioning of Tampa.
Call the professionals at Bayonet Plumbing, Heating & Air Conditioning for service in Pasco County, FL and the surrounding area. We offer plumbing, heating and air conditioning installation, replacement, repair and maintenance services. To learn more about our Pasco County plumbing and HVAC services, visit our website today
"I called Bayonet Plumbing, Heating, and AC. It was after hours but they still had a technician come out. Mike Rivera worked for over three hours in the dark and in the bugs before declaring the patient dead. The AC core was fried. The next morning, the parts department at Bayonet ordered a new core for me (covered by my warranty fortunately) and it was delivered to them later that afternoon. Mike was back again early the next morning. He worked for several hours in the heat of the sun removing the old core and replacing it with the new one. Mike is a truly skilled HVAC technician and professional. His manner is friendly and reassuring. Everyone I dealt with at Bayonet Plumbing, Heating and Air Conditioning was the same. This was a costly process for me, but these folks made the overall experience a lot less painful than it might have otherwise been. From now, if I need anything done, I'll be calling these folks. I would highly recommend.
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