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Recent Hardscaping Reviews in San Francisco

• Future Vision Remodeling

  5.0

  Future Vision Remodeling is one of the most professional companies I have dealt with. Not only are the project managers punctual and knowledgeable, their office staff are diligent and handle any problem to the best of their ability. I would highly recommend hiring them for any project.

  Shani L.
• Black Diamond Paver Stones & Landscape Inc

  5.0

  To complete our home remodel, we chose Black Diamond for our landscaping. The customer experience provided by Jeff Blaisdell, our Project Manager / Designer was excellent. From the initial meeting to discuss our thoughts thru the implementation of our project, Jeff was proactive, organized and ensured we understood the advantages of each option we chose. The installation team was punctual, clean and well organized. The project was delivered on time and within budget. We are now enjoying our new pavers, turf, lighting and irrigation system. I highly recommend Jeff and the Black Diamond team!!! Philip M

  Philip M.
• Black Diamond Paver Stones & Landscape Inc

  5.0

  Rocco and Black Diamond did a fabulous job on my backyard patio. It was a pretty big project with some complexities such as figuring out how to install appropriate steps for the doorways. The pavers were all very professionally laid and when I pointed out that a couple were scratched, they were immediately replaced. The guys laying the pavers really worked hard. Working in the backyard required using a Bobcat, necessitating taking down a fence and resulting in breaking a couple of sprinklers. But, the fence was put back in place and the sprinklers were repaired without any problem. Equally important when the job was finished, everything was very nicely cleaned-up. I highly recommend Rocco and Black Diamond and wouldn't hesitate to use them again

  Janet L.
• Black Diamond Paver Stones & Landscape Inc

  5.0

  Rocco was extremely professional in approach during the initial stages and did not try to push us into anything more than we needed. He worked within the constraints provided and we liked his suggestions. The work itself was executed with efficiency. Rocco and his crew manager (Jose) were able to get us in ahead of time. I am pleased with the output and feel comfortable that I can reach out to Black Diamond for any questions/future projects. Well done

  Deep G.
• SOD Home Group

  5.0

  I highly recommend Oren SOD Home Group! He is very knowledgeable, answered all my questions (and more) , very professional, and responsive. Oren spent over 5 hours during our first meeting showing me all the possibilities that can be done to my house (kitchen, bathrooms, livingroom, dinning room and all the rest of the house), if you know little about all the little details about remodeling your home (like I do), Oren will definitely explain it to you in terms that you will completely understand and turns your ideas into this beautiful 3D design. Oren also had awesome ideas and recommendations on how to attain your dream home. He knows house histories, and why houses were built in a certain way! He is unlike any other contractor that will just throw out random price of how much the renovation could cost you without showing you hard proof. I am a visual learner, so when he made this amazing 3D design using the exact measurement of my house, he by far blown my mind with his experience and knowledge. It even gave me a chance to actually change few things that did not quite look right with kitchen. He will make sure you will enjoy and have fun designing your home. Bar, you are the best

  Charles O.
• Black Diamond Paver Stones & Landscape Inc

  5.0

  I highly recommend Black Diamond!! From the start of the process with getting a quote to the final product, everything was handled so professionally. The amazing team who helped us build our dream patio was David Weissenberg (Project Design Specialist), Ingrid (Project Coordinator), and Venturo + his work crew. David is very personable and knowledgeable, and he made sure we were satisfied throughout every step of the project, while Ingrid kept us up-to-date leading up to the start of the project. Venturo and his crew are extremely hard-working and were able to build our massive patio within a week. Their craftsmanship is outstanding; the patio is absolutely gorgeous! Black Diamond also comes with a 27-year warranty, which gives me peace-of-mind knowing that the huge investment I put into the patio will be protected. All in all, Black Diamond is an excellent company to work with because they value their customers and produce high-quality work

  Shifumi T.
• Landscape Solutions

  5.0

  Outstanding work. Once the job was started the workers were on site every day until it was completed. Quick, efficient and quality work.

  Linda Z.
• Bianchi Concrete

  5.0

  Luis was a pleasure to work with. He answered all of my questions and was prompt in sending the quote and service contract. From start to finish, Luis was onsite to make sure the job was done right!

  Manny G.
• System Pavers

  5.0

  Overall Once the project got going, Project Manager Javier Rodriguez and his crew were extremely well coordinated and we were always kept up to date and fully informed of everything happening. Nothing happened that we did not approve in advance. Outstanding craftsmanship and finish. Minor changes we requested during construction were accommodated immediately, with no issues at all. Most impressively, Javier essentially helped us find a quality plumbing contractor and electrical contractor and even helped us to coordinate their work. He effectively served as the General Contractor going above and beyond his duties to ensure success and keep all of the work coordinated and moving forward efficiently. Javier Rodriguez's outstanding project management, knowledge and communication were outstanding. The finished product is also beautiful and exceeds our expectations. The project management and quality of the end product made System Pavers the right choice for us. How it works After you contact System Pavers, you will be contacted by a sales person (same as any such contractor or provider). The sales person’s job is to come out to your project location, meet with you, review your project, discuss alternatives, advise on paver systems and other improvements System Pavers can provide, advise on financing options, and (importantly) then close the deal. The sales person will use the typical tactics to try to close the deal. These include reviewing System Pavers’ contractor’s license status (you should look this up independently on your state’s contractors licensing board website) and superior bonding (System Pavers retained their $1M bonding from a prior large project where this was a contract requirement and they use this as a selling point – note that unless you have a very large value contract, you should never actually need to call on such a large bonding amount, and this is essentially a sales pitch). The salesperson will also share with you System Pavers’ warrantee which is good, but is generally limited to materials and workmanship – please read the warrantee carefully. It is similar to other warrantees in the industry. Note also that the salesperson will indicate that he/she can give you a “same day” discount if you sign the contract at that meeting. The discount is significant, and is designed to ensure you do not consider (or shop for) bids from others. In our case, we already had bids from two other contractors in-hand and so we did not need additional bids from others. System Pavers’ bid was not the cheapest, but was reasonable and the discount was helpful. We were also offered a 3-D design (to visualize the finished product) and the cost of this would be deducted from the final full price should we sign. We did not take advantage of this since we completed our own detailed design. Finally, we were offered 12-month interest free financing which we took advantage of. Our salesperson was Scott Issersohn. After you sign the contract, a pre-meeting is arranged with the Project Manager that will administer construction. At this pre-meeting, we met our Project Manager, Javier Rodriguez who was outstanding. Sales Person Scott Issersohn was helpful, particularly in suggesting that we visit the paver manufacturer's facility in San Martin - so we could see the pavers installed ourselves so we did not need to rely on the catalog photos. This was very helpful since the pavers did indeed look different in the field and we ended up choosing different colors and a different pattern than what we initially chose out of the catalog. Also, we wanted a unique fire pit and Scott tried to help us with the materials System Pavers would provide. He did a good job with specifying the block sizes, but his knowledge of how the pit would be constructed, and burner pan supported, were a little out of date (our plumber and Javier got this figured out and built correctly). Scott took the time to listen to us and understood our issues and concerns, but was certainly focused on getting his sale completed. Scott knew we were discussing the project with multiple paver and renovation companies and kept in contact. He met his scheduled appointment times. Project Management (During Construction) Ours was a complex project. As part of the project, we needed gas, electrical, and water lines installed throughout the work area. The entire backyard was a maze of utility lines serving different purposes, and the utility work needed to be completed prior to, and in conjunction with, paver subbase preparation and compaction. In addition, access to our backyard work area was limited by pedestrian access gates that prohibited large equipment, and all trenching was by pick and shovel. The excavation, backfill, ground leveling, subbase preparation, paver layout and installation had to be precise and correct. The pavers are fantastic. The workmanship was outstanding. The finished project is beautiful and exceeds our expectations. The crew worked through the peak heat wave of this last summer and maintained steady progress throughout. The crew was hard working, always on task, and did a great job. Everyone on the crew was very respectful of our property, neighbors, and our family who was living and working at home the entire time of construction. Problem Resolution During Construction I am a civil engineer and have spent a career in design and heavy public works construction - I have experienced every type of field problem, contractor approach, and construction issue imaginable. I immediately noted that our Project Manager, Javier Rodriguez, was extremely competent, attentive, responsive, and solutions-oriented. He instantly addressed any potential issues and resolved problems on the fly - before they became issues. He was very proactive, knew precisely what issues were likely to arise, and got out in front of them. He kept my wife and I fully informed at all times. I was very impressed with Javier. System Pavers, you have a REAL GEM working with you in Javier Rodriguez. He is the epitome of customer service and satisfaction in a difficult and highly competitive field - do NOT let him go. Project Manager Communication Javier Rodriguez remained in constant contact from the moment he was brought on board. He was extremely attentive, responsive, and proactive in his communications. He took the time to really understand our needs and understood we expected very good communication. Javier could not have done a better job keeping us informed, double-checking every important detail with us, and remaining available weekends, evenings, and anytime we needed to reach out. He was also very proactive in communicating with us, and understood what needed to be communicated and how best to reach us. He was onsite in-person as frequently as needed, and he kept us informed via phone, text, facetime, email, and other forms as needed. We were very truly impressed and extremely grateful for Javier's effective communication. Project Schedule The project was delayed significantly due to the inability to lock down our own plumbing and electrical contractors. Responsibility for such contractors was ours as owners, not System Pavers. System Pavers' salesperson was anxious to get us under contract before we had these other contractors lined up, such that the resulting schedule estimate at the outset was very unrealistic. Clearly, as owners, we wanted to be sure the overall scope was understood and agreed-to before we signed with anyone. As the owners, we made multiple attempts at securing contractors to do this work. It was not until System Pavers' Project Manager Javier Rodriguez came on board that he was able to recommend good contractors that he had worked with in the past - and they were great. Once Javier was able to assist with this, additional time was required to secure permits for the sub-contracted work. This took a few weeks, but was not a problem. Overall, the timeline was significantly longer than was suggested by the System Pavers salesperson, but was appropriate for the scope of the work (and as described above, we were benefitted by Javier's assistance in selecting and managing electrical, plumbing, and water contractors). Additional Comments System Pavers' advertising indicates they can provide custom BBQs and fire pits, landscape lighting, etc. However, by their licensing and services, they cannot install gas and electric utility lines and fixtures. These of course are required for all/many such outdoor features. System Pavers should consider establishing relationships with qualified electrical, gas, and water/plumbing contractors to perform the work required to provide full-service installations for such features as a General Contractor. An alternative would be to at least establish a list of such licensed contractors and providers for your customers to be able to access for successful projects (ours was so successful because of the good working relationships our Project Manager Javier Rodriguez had with good contractors). Another recommendation is to consider construction methodologies and per-foot trenching costs. Our trenching cost was about $49/foot which is very high. I assume this is because the work was done entirely manually by pick and shovel. A trenching machine (e.g. Ditch Witch) is inexpensive and very quick. We would have benefitted by use of a trenching machine in both cost and schedule

  Karen S.
• KC Landscape and Design

  5.0

  BOTH SERVICE AND THE WORK ITSELF WERE PERFORMED AT HIGH LEVEL AND QUALITATIVE. RECOMMEND FOR THE ARTIFICIAL GRASS INSTALLATION AND PAVING STONES RELATED WORK.

  Anatoli B.