NEW JERSEY BEST Lawns, Sprinklers & Fencing has been making homes and commercial properties look their best for over 20 years through a comprehensive array of lawn and landscape services.
Since 1989, we have been installing premium Hunter® Irrigation Systems in residential and commercial properties and providing service for all brands of irrigation systems. We know the value of your landscaping and look forward to helping you achieve and maintain your property with the highest quality irriga..
"My overall rating was primarily influenced by the repeated failures, miscommunications and general "omissions" made by the front office and pre/post install staff throughout the process. It made me feel better that I wasn't the only one after reading through several of the reviews on the Angie's list site as well as others places on the web.
<strong> For 90% of the problems, they could have avoided if they had a competent office staff that was actually responsive and engaged. The other 10% was related to install issues, that for the most part, when identified and discussed were resolved by the field team.<br /> </strong>
<strong>Pre-Sales/Scheduling</strong>The sales and scheduling process was problematic as the company repeatedly couldn't find the quote to submit to schedule the installation. (Salesman was helpful and helpful when he came to measure and determine the quote but after that it was somewhat difficult to get in contact with him to obtain assistance with issues) According to the salesman, it apparently didn't get uploaded and delayed things for several days requiring back and forth phone calls with the sales rep to resolve the issue. (We should have taken this as a sign of things to come.)
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<strong>Installation</strong>To start, the crew showed up at 4:45PM to start removal of the old wood fence around the pool
<strong>(supposed to arrive somewhere around 10-10:30am based on the discussion with the front office, typical during the entire process - repeated calls throughout the day to understand arrival were met with made up times and general excuses day after day).</strong> Prior to starting the job, they told my wife they were going to remove the fencing and then come back tomorrow to put up the new fence. When my wife inquired as to how they were going to enure that no one was going to be able to enter the pool area with the fence removed, the installation foreman stated "That's not a problem as we'll be back in the morning." Obviously, he doesn't understand NJ Homeowner Liability laws. My wife told them to call their boss to either come up with a solution or don't bother starting. After having the foreman call into the office, they were told that temp snow fencing would be run out by 7:30PM to allow them to replace the existing fencing. Needless to say, the install team nor we were happy with the timing. They removed the fence and erected the temp fencing by 8:30pm.
<strong> (Aggravating as we were told it would be a one-day installation, first on the list for the day and we made specific arrangements only to wait around an entire day for them to show up)<br /> </strong>The next day the crew didn't show up til 11:30am.
<strong>(Again, told by the front office team that they were on there way at 8:45am to start the job and were cleaning out the truck.)</strong> After the install team finally arrived, the physical install proceeded without issue. At the end of the day, the install was almost complete minus a primary access door that couldn't be installed due to the cement supporting the post not being set. The foreman let us know they would be back tomorrow to complete that final step and to place and level the post caps. In their favor, I did not have significant issue with the price/material quality as it was competitive and the materials were of higher quality and installed securely level/plum. Upon getting home from work and going outside to see the progress, we noticed that all the landscaping rock that was around the perimeter of the yard along with mulch and dirt were raked up against the bottom of both sides of the fence to cover a two inch gap under the fence. Not only did they destroy our landscaping but ripped up my neighbor's yard in the process as it ajoins the fence line abuting the property line. We later found out that they cut through my other neighbor's drain pipe for their pool.
<br /> After I made several calls to the company going through various "administrative staff", the owner did contact me to come out to see what had happened and determine how to address the issue. To resolve the landscaping issue, he provided landscaping services and sent a repair technician to replace the piping. The landscaping issue was addressed to our satisfaction but the pipe repair was not properly fixed as it was repaired but not placed properly as it was before so the water from the drain that went down my neighbor's driveway previously now a significant amount drains into my backyard. (I had made myself available to the repair tech and showed him exactly where it should be placed the previous day but when they came back to do the work, it is obvious they wanted it to be done and over with rather than providing the correct fix in this situation.)
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<strong>Payment</strong>We had additional problems with the administrative staff regarding the terms of payment. As they offered the six month interest free deal, we had made it clearly known that we were looking to take advantage of the plan.
<strong>My wife on two occasions after the completion of the installation and resolution of issues, told the staff and each time she was told we'll put the paperwork in the mail to you to complete. Needless to say, the paperwork never arrived for us to complete. <br /> </strong>After about a week after the issues were supposedly resolved, my wife received a call late in the afternoon from the company asking that she call regarding the fence. She assumed that the issue was related to payment and was about to call them back later the next day when she saw a $3250 charge from the company against her debit card that was used for the initial down payment. She called to understand what had happened and were told rather nastily that "We had that card and were entirely within our rights to charge the pending amount." When she inquired about the paperwork for 6 months interest free, she was told in again a nasty response "We don't have any record of you calling and requesting that paperwork." I re-contacted the office manager to resolve the issue but she tried to state that I had approved full payment against the card when the owner came out to meet for addressing the issues with the installation.
<strong> (THAT APPROVAL WAS NEVER GIVEN IN CONVERSATION WITH THE OWNER!!!)</strong> We were able to resolve the issue by working out a substitute payment option with the office manager.
<strong>(Never got the 6 months but I am glad we are no longer engaged with the company)</strong>
<strong>When I pointed out that many of the frustrations we had with the company were due to the office staff (i.e. wrong information, never getting called back after repeated calls, messages never received from direct emails/phone calls, misleading information, general gruff interactions with office staff when making inquiries regarding installation, etc.), I was met with the response "I DON'T KNOW WHAT TO SAY!!"<br /> SummaryAs I said, the physical install is solid but to get to this point cost far more than the installation price. Based on this experience, we will not be looking to employ them for other services we might require.</strong>
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Edna S. on July 2012