When we removed the laminate, there were six small patches that needed repair (none larger than a single piece of 8 1/2 by 11 paper). To our amazement, Universal estimated that 20 sq ft of floor would need repair and increased our estimate by $600. Universal explained that the wood would need to be custom-milled to match our floors as closely as possible and that much more wood would be needed beyond the area needing repair. Ultimately, the repaired wood totaled only 4 sq feet. Since this was just 20% of the estimate, I asked that the original $600 repair estimate be reduced to $120. They refused and countered with $475. Adding to our disappointment with the pricing, the quality of the repair was low. After telling me that the hefty repair price was necessary because of all the work needed for a quality match to the repaired wood, the match was quite poor. See the attached picture of the largest repaired patch. For any hardwood floor repair, I wouldn't recommend Universal.