Rich first helped us out when our basement flooded in Hurricane Sandy. He came within 24 hours and stayed until almost midnight getting the first part of the job done. He was punctual, professional, and easy to work with. He even helped us deal with our insurance company (successfully!). It was a big job, but he helped us coordinate with contractors to put our basement back together and get a sump pump installed. I was pregnant and had a toddler, and he was very responsive to my concerns about chemicals. I would recommend Rich to anybody. Then, about a year and a half later, our sump pump failed and there was water in our basement again. Luckily, this time it stayed in the unfinished part of the basement, and the carpets were fine. We called Rich to come by and make sure there was no water damage. Not only did he not charge us for the visit, but he lent us two big drying machines for free!