Our septic pump alarm was sounding. We called a couple local companies for repair. Mr. Rick Aits responded promptly (the other company did not even call back). He and an assistant (Mike) arrived and inspected the system, measured voltage and current, and determined that the pump had failed. He arranged to have the tanks pumps out (at separate charge - $450 - from a sister company "Aits Septic Service"). He then replaced the pump and the three floats. He arranged for the final inspection by the county health department. Mr. Aits made three separate trips to provide the service -- the initial estimate, the repair, and the final inspection. He looked at the entire system and gave us advice on construction, maintenance, and care of the septic system including the drain field. He was very meticulous and warned us of things that could go wrong in the future. I am not prepared to judge the relative price or quality of the work, because I have not basis of comparison. I do feel confident that we got good service at a good price. Mr. Aits' service was certainly responsive and professional. I was impressed.