I spoke to three different people at Alexandria Pest - a dispatcher, an inspector and a tech. All three were helpful and kind! Within three hours of my first call, my raccoon was trapped and removed. I called two other companies at the same time. Alexandria Pest had removed the raccoon prior to me getting a returned phone call from either of the other companies. I would like to mention Tracy, specifically, as her customer service was impeccable as was her follow through. Our tech, William, took care of trapping the raccoon expeditiously. I would recommend Alexandria Pest to anyone in need of pest control/removal. 5 STARS!!!