I contacted Adcock's after finding a bat in my living room—I wanted to have someone check out our attic to see if this was a random occurrence or a bigger problem. The person I scheduled the appointment with was friendly and helpful. She briefly explained the process of "bat exclusion" that they undertake to remove bats and was able to schedule an appointment within 48 hours of my call. The actual inspector/exterminator (not sure what you call them) was friendly and knowledgeable. I had been given a time slot for when he would show up, but he called to see if he could come out earlier, and I agreed to this. After he arrived, he inspected the attic for 10–15 minutes and found evidence of "bat activity." He then spent another 20 minutes on the roof looking for "points of entry." Fortunately (or unfortunately?), he explained that he had called his company to verify that someone had been out two years ago (before we bought our townhouse) and did some sealing work, and he also informed me that a neighbor to one side of us had used them as well. However, this time around, he suspected that our problem was resulting from bats occasionally coming in from our other neighbor's attic --> through the space in the firewall between our houses --> through our walls/attic. He suggested we contact our neighbor, who wasn't home at the time, to see if they'd be agreeable to having someone over to inspect. Right now we're in the midst of working this out with our neighbor. If she doesn't agree to have anything done with her property, I will call Adcock's to come out and do what they can and hope that I don't see anymore bats!