The process went very well. We have a large property with extensive landscaping. We were worn out from trying to keep up with all of the watering, so we decided it was time to get a lawn irrigation system. The owner of Maple Irrigation (Tim Whitley) came out himself, inspected the property, and developed a plan for the sprinkler system. He was patient and answered all of my questions. I had 2 other quotes from other highly rated companies before Tim came out. One had offered a plan very similar to Tim's using similar components. However, Tim's price was much more reasonable (more than $2,000 lower than the other quote). Another company had offered a price more similar to Tim's but wanted to use poly pipe rather than pvc. I am not as comfortable with poly pipe. I don't trust the fittings to be leak free, and I don't want to worry about something buried under my lawn developing a leak. I feel that pvc is more trustworthy. Also, I preferred working with Tim's company since I met him personally and knew that he had a crew that he trained and supervised himself. The other company was larger, and the only person I met was the salesman. I feel working through a saleman creates more potential for problems with communication, since he isn't the one who ultimately will be doing the work. Tim's crew hand digs the trenches, so you can actually see that the pipe has been laid properly and to the right depth. The dirt is kept on tarps, and they do a terrific job of filling things in and leaving everything looking clean and undisturbed. A small line of grass is disrupted, which they overseed. The plumbing work is first rate -- Tim is a certified backflow tester. He pulled the Fairfax County permit for the backflow, and it passed inspection without any issues One problem did arise during the installation. Tim had specified in the contract that there was a risk that my water pressure would not be adequate, in which case a booster pump would be needed. We discussed this prior to signing the agreement, and he told me that it was a possibility. However, he mentioned that had done a number of jobs in my area (Reston) and had not had any problems on those jobs with pressure, so he was pretty confident this would not be an issue. As it turns out, my water pressure turned out not to be strong enough for the system to work properly. In my view, the real test of a company is how it handles things when something goes wrong. Maple Irrigation passed this test with flying colors. Even though Tim had warned me that a booster pump could be necessary, he felt badly because he had expressed confidence that it would not be needed. He made arrangements to bring the pump the following morning, and he spent a good deal of time installing it and fully testing the system. Tim not only did not charge me for the extra time he spent on installation, but he gave me the pump at his cost. One of the things I particularly like about Tim is that he is extremely knowledgeable. When I asked him whether it was worth upgrading any of the system components, he did not try to push me to make unnecessary purchases. He told me that the components he had specified in the quote were very good and would work well. He told me that the only thing that I might consider would be to upgrade the rotors to Hunter I-20 stainless steel rotors. He patiently explained the advantages and told me what the additional cost would be. He said that he thought I would be perfectly happy with the more standard rotor, but that the upgraded rotors were something I could consider if I wanted top of the line. Ultimately, I decided to go ahead with this upgrade. I also decided to upgrade to a "smart" timer after doing some research on my own about these. Tim was very honest and told me he was not convinced this was a good use of my money. However, he told me he could certainly install one if that is what I wanted. It turned out not to be that much more money, so I decided to go ahead. Included with the job was free Winterization of the system both immediately following installation in December 2012 and also winter 2013 as well as free spring 2013 start up. Tim contacted me last week to schedule the turn on service, and I had the service done this morning. Maple Irrigation installed the backflow preventer (which I stored inside over the winter), tested out the full system, and made some minor adjustments to some of the heads to ensure proper coverage. Everything is working properly, and I am thrilled not to have to go out and manually water our landscape anymore. Tim and his crew are honest, hard-working, friendly, and reliable. I highly recommend Maple Irrigation.