I cannot speak to this individual's competence as a house appraiser since I ultimately have chosen not to hire him. In healthcare, we have a saying though that often times a brilliant provider can only get so far with poor bedside manner. The same applies to those in the service industry. This individual may be competent at his work (I do not know this to be true based on my interaction); however, he started our conversation with minimal information about the job I was interested in and indicated that I probably didn't want to hire him. He said it would cost me $550 for an appraisal of my property and he would do a very extensive job which others could do for cheaper if I only needed a written value for the house, but "you get what you pay for." When I asked if he could email me his credential and designation information, he became defensive and indicated that he received 5-6 such calls from people like me each day and so he couldn't spend an extensive amount of time on each person and that people typically hired him based on his website and what was discussed on the phone. He also went on to say that he typically work on complicated cases from lawyers that involved multimillion dollar properties or other complicated issues. He actually stated "I do not mean to be disrespectful..." In my experience, if someone starts a sentence with "I do not mean to be XXX," the opposite is in fact true. This is basic leadership communication training. So in a sense, my perception was that a job such as mine was small potatoes for him. Which is fine. If you only take a job that meets a certain dollar minimum or value for property, I don't have any problem with that, but then make that abundantly clear to the consumer, but do it in a friendly manner. Secondly, even if he's the best at what he does and has a skyrocketing IQ, this is clearly an individual who has low EQ and hasn't mastered the art of customer service. It's really unfortunate because his background is in line with what I was looking for, and his quote did not concern me, but his attitude made it clear to me that this would NOT be an individual I would like to work with. What ever happened to showing a little bit of kindness in dealing with potential customers?