Windows on Washington helped with repair and installation of two front door sidelites and a transom under the door manufacturer's warranty. There was an issue of water getting past or under the threshold and being wicked up into and rotting the door jamb and frame. Eric from Windows on Washington diagnosed the problem and advocated on my behalf to get the entire sidelites/transom unit replaced under manufacturer's warranty. When the door manufacturer's installer came to replace the unit, Eric showed up with a crew of 3 to help. He made sure the subfloor was built up to provide proper drainage and prevent wind-driven rain from getting under the threshold. He and his crew were instrumental in getting the replacement door unit installed properly. Since 2009, Windows on Washington has done several projects for me, replacing all my windows, my front door, and air sealing my basement. Every project was done to my satisfaction. They are always responsive to my questions (and I had many), especially Eric, who is very knowledgeable about aspects of the products they use and the work they do. They are honest, fair, and trustworthy. Their after-service support, should you need it, is unparalleled. I wholeheartedly recommend Windows on Washington as the contractor of choice for all they do.