I submitted my request for service online, and within an hour I received a phone call from Root Electric. We set up a date for them to come out and look at what I needed done, and provide an estimate. On that date, Mr. Root showed up right on time, and we discussed what I wanted done. He confirmed what I had thought about my attic fan not working, and recommended that instead of install a new one to have the same fan motor built and orderd. He said it would take longer to get the fan, bu twould be easier to install and cheaper than installing a new one. He then gave me a rough estimate on the all the work before he left. Only had to query them once about the status of the repair, and from then on out they would updated me week about the status of the attic fan that was on order. Once the attic fan was received, they set up a date to come and do all the work. Once again, on that date they were right one time, and conducted all the work quickly and in a very professional manner. I was very impressed with the two guys woh did the work. It was a hot day, and they were stuffed up in that hot attic for a good while, but did the work and never complained. Since having the attic fan repaired, there is a very noticable difference in how cool or upstairs feels on very hot/humid days. Root Eletric is a professional run origanization, and I would recommend them highly for any repair work.