A simple rug cleaning job turned nasty. Mind you this was not an expensive rug as area rugs go but I loved it. It is an Indian Heriz rug, but was the exact same rug I saw in a magazine that I carried around with me for weeks that I wanted to find....the perfect rug for my room. I knew it was my rug the minute I saw it. I was called a few days later by one of the repair evaluators who told me there were a few spots that looked like they needed to be repaired. Since, I had the rug cleaned and some minor repairs a few years ago, I was reluctant to add more to the bill. I was told that they had cleaned the rug but didn't end up needing to do the pet deodorizing and stain removal treatment that the regular cleaning procedure had taken care of the pet urine. I should have known then that they were not interested in procedure or that one part of the shop didn't know what the other part was doing. I was told that they would use my coupon that I had originally brought in for the 20% discount instead of the pet special. Ok...I the coupon in and received a credit to my account for about $70. Since I had the credit, I decided to have one of the spots repaired that he had mentioned; about a quarter size "worn" spot. Not really a big deal. A week later they called and said the rug was ready. My son picked it up for me and brought it into the house, where it sat rolled up until we got back from vacation a few weeks later. When we unrolled the rug, to our horror, we saw that much of it had turned a greenish blue. The colors had run! I took it back the next morning and it was laid out on the floor in the front office. The Hadeed guy was also astonished that the rug had turned that awful color. He wrote out a ticket for me and said that they would fix the rug...no charge and that someone would call me back soon. Well, several days later, I finally called and asked what was being done. I was told that the guy I would need to talk to was on vacation but would call me soon. Finally, he called me back and started talking like he had no clue about the situation and that he thought he was calling about a rug that had come in to be evaluated for color restoration. He told me that yes they could fix the color run but that it was very tedious work and would be very very expensive. I couldn't believe they were so clueless! I told him that yes I understood that the work would be tedious and expensive but that was their problem because they were going to fix it because they had ruined it. After a few minutes of trying to get him to understand the situation I asked to speak with the owner of the company. Mike Hadeed eventually called us and asked us to come into the plant and look at the rug together. He basically told us that the rug we brought it was subpar compared to the rugs that he has in his home. He told us that sometimes the dyes in these rugs isn't stable and can't withstand the procedure...STOP here. AT NO POINT WAS I INFORMED THAT THERE WAS A POSSIBILITY THAT THE DYES MIGHT BE UNSTABLE. WE ALL KNOW THAT BY READING THE FINE PRINT ANYWHERE IT ALWAYS SUGGESTS DOING A SPOT CHECK TO MAKE SURE THAT THE COLOR ISN'T AFFECTED. THERE IS NO DISCLAIMER ANYWHERE OR AT ANY TIME MENTIONED THAT THIS MIGHT BE A PROBLEM. THEY HAD CLEANED THE SAME RUG WITH GOOD RESULT A FEW YEARS EARLIER......mind you....it takes a lot to get me this ticked off. But after a heated exchange, my husband in the interest of world peace negotiated to pay them an additional $800 to restore the color run. Mike Hadeed was so condescending and unprofessional with me, not my husband, I was astonished. We were assured that they would put this job on the RUSH list and that it would be done in a few weeks. Well, this was at the end of July. Off for vacation in August....no word at all for the whole month of August and into September. Finally, my husband contacted them and they responded a few days later. They had taken a look at the rug again and it still needed more work. Bull-larky. Finally we were asked to come a take a look at it to make sure it was up to our standards. We paid them the $800 to fix a rug that THEY HAD RUINED and it still looked like crap. I contacted a friend of mine and told her the LONG story. She happens to own a carpet cleaning company and told me that their company uses DYE stabilizers....what a concept....and that in the same situation their company would have fixed the rug at no cost....what a concept....think I learned that in first grade. The stain shows through the dye job they did and the cream colored spots on the rug look blueish dirty. I could use the additional FiveThousandForty characters remaing to rant some more, but I hope you all get the gist that this company is not to be trusted. They are unprofessional, condescending to women, the right hand has no idea what the left hand is doing there and that they are not to be trusted with your rugs no matter how expensive or inexpensive they are. I wish I could have taken them to small claims court, but it has already used up too much of my time and energy. Thanks for listening and I hope this helps all who seek a professional to clean your precious rugs.