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"Currently going through renovations with this Company. We are over a month into the project which has had 3X times more days not working than actual progress being made on the house. The initial estimate and sales experience was good, they were quick to respond and connect. As soon as we committed to this company and paid 50% deposit that's when the communication stopped. We had windows being installed from another Company so I was communicating status of that install so Burbach could could schedule after our windows were installed. When I told them a date the installation would be complete they gave me a date they would start on our renovations. The date they finally came was 1 week after they communicated. When they arrived they were not ready for the job. No dumpster had been ordered so the demo process couldn't proceed as intended. The guys tried to do the best they could but they were forced to work around their mess. The dumpster then arrived two days later at which point the next day was used for clean up. Once the demo was complete another week went by before the team came back to actually install the hardie board on the house and they would work a partial day and leave. I was told this was due to rain. It only rained for 10min each day and then stopped, if that's true it makes sense why they are so delayed. During this entire process I received no communication. When I reached out my calls and texts were ignored. When I did finally get in touch with someone there was no apology or serenity just that they got busy. After the exterior work was complete but not painted they had extra material left in our driveway along with the dumpster, it took another week for the material and dumpster to be removed but I also had to call on that. We waited another 2 weeks for painting to start and once it finally did they painted half the house and we haven't seen them again for 3 days. I was told they would finish the job last week and it will likely go another week for paint. I'm still waiting for half the house to be painted and I have gutters that still need to be installed so I'm hoping that doesn't take another month to get scheduled. We also ordered patio doors but I couldn't get anyone to give me a timeframe on installation so it became obvious that these were never actually ordered. Overall the biggest issue with this company has been communication and scheduling, its painfully obvious that customer service is not a priority and they have developed a lax and unprofessional culture. If you have other options you should pursue those instead of choosing Burbach."

"NOT WELL! There was a miscommunication between my roofing and gutter contractors. The old gutters were not removed by the roofers. The gutter contractor came to install gutters and pretty much finished destroying my new drip edges, cut new slots and bent the drip edges to fit the new gutter mounts. It looks like a 3rd grader did the work. Some sections of new gutter is reversed sloped! I am going to need to call a different gutter contractor to fix it. There seemed to be sort of a battle going on between the contractors and I took the punishment by accepting a subpar installation by both contractors because I couldn’t go on the roof for inspection. I have more to say but cannot here. Lesson learned, use local roofing contractor and speak directly to the local gutter contractor as to what expectations are on my part before hiring them. I would not hire either a 2nd time. The roofing contractor left town."

"Pinnacle installed my roof a year ago and a few days ago in a severe windstorm, the roof began peeling away from my home. I contacted Ty Robertson at Pinnacle and he immediately dispatched two men who despite the high winds secured the roof back on my home and will return again today to make further repairs. I really am impressed with the service and the professionalism of this company. I would definitely recommend their services."