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"We recently had our entire basement finished by Matrix Basements, and we couldn't be more thrilled with the results! The entire process was smooth, professional, and stayed right on schedule. Rodrigo, our carpenter, did incredible work. His craftsmanship and attention to detail really brought everything together beautifully. Ben, our project manager, was fantastic at keeping everything running seamlessly. He was always communicative and made sure we were in the loop every step of the way. The whole team was timely, professional, and clearly committed to delivering a high-quality result. We’re beyond pleased with how everything turned out and can’t wait to start using and enjoying our new space. Highly recommend Matrix Basements! "

"I was first impressed by the quality products that were offered. I had 3 contractors provide me with an estimate and the other 2 offered older furnaces/ACs. Lakeshore HVAC had the modern products I wanted. I also thought John was very easy to work with. He was very polite and easy going, especially since I was using a loan program to pay for the furnace. The installation went smooth and the men who came were very friendly and efficient. I would definitely recommend this business over several of the more popular ones in the area based on the experiences I have had with them."

"My solar system (photovoltaic panels or "PV" system as I guess the pros call it) from Arch Electric has been up and running for five months now. I could not recommend Arch Electric more highly. First of all, they are local and have been in Wisconsin a long time. They are a family business. That means something to me. I researched it a bit before I made the first phone call. From what I could ascertain, Arch installs only the best PV panels available. I know there are cheaper solar panels out there but they aren't rated that highly. This was a big expense upfront and a long-time commitment for me. I wanted high-quality solar panels that I wouldn't have to worry about five or ten years from now. That is what Arch Electric sells and installs. The entire process was excellent. The estimator came out and spent time with me. I wasn't sure at that point that I was going to go ahead with it. She talked with me about how the system works, the installation process, the tax credits (important to me!), financing and the estimated time it would take for the system to pay for itself (not as long as you'd think). She sent a quote promptly after I gave her my electric bills so she could estimate the best system for me and my family. We continued to discuss my goals, costs, concerns and so forth. We emailed back and forth when I had questions. She was very, very responsive. I will tell you that my system is thought to pay itself off in 9-to-11 years and after that it's wholly free energy. That is darned attractive. The other BIG selling point to me was that if something goes wrong, Arch Electric's 25-year warranty is for parts AND labor. Twenty-five years!! Obviously, Arch stands behind what they sell. It's impressive and won me over. I want a system that is worry-free. After the contract was signed, they sent an engineer to figure out if my roof would support the weight and other engineering measurements to ensure a good plan. (My roof was fine.) The engineer was pleasant and efficient. And clean. On the day of installation, they sent three installers. Those guys were great!! They were on-time (a little early, actually), respectful, efficient, CLEAN and when there were decisions to be made I was consulted. Such a good process! I can't believe that installation went so quickly. It took only two days. In fact, one of the installers had to wait until 8PM on the last day for a WeEnergies inspector to give his blessing on the system before the switchover. This installer was so good about waiting. He had nothing to do for hours other than wait. I felt terrible for him and his family. He never complained. Such a nice guy! During the installation, Arch sent a supervisor to make sure I was happy. He also brought me very generous jug of the homemade maple syrup that the Arch Electric family makes every spring. It is a lovely gift that they don't "have" to give. I really appreciate the family thoughtfulness and generosity. (Do you have any idea how much effort it takes to make "real" maple syrup and not that garbage they sell at the supermarket? OMG!) Anyway, five months later, I LOVE LOVE LOVE my solar system. I have an app on my mobile phone where I can see the status of each panel (like I know what any of those data mean - LOL!), review my system's output and see my savings up to the minute -- money that I am not paying to WeEnergies anymore. It's heaven. If you are thinking about getting a solar system, I think you should start a conversation with Arch Electric. It's an upstanding, quality company. It is not possible to recommend anyone higher. Good luck and go solar!!"

"Typically I don’t write reviews. However, the process of our project was very poorly managed by ARC despite the reassurance that we would have a project manager. We never saw a project manager through the whole process. We had to manage through many issues and rework, from the wrong color siding being put on, to water coming in my kitchen from the roof not being wrapped correctly and nails sticking out of the roof. From the edging not being finished and siding that covered our cable to siding that was cut in corners for some reason to poor calking and beyond. We had to manage and call or email the issues at every step of the way because no one was here managing the project. The final straw was when they were here to finally fix the issues they were nailing siding into a wall and broke the tile in our bathroom. I asked for ½ of the $5K that I had paid to have my shower tiled since the tile was discontinued and it would be roughly $8K to have it redone today. I thought I was being fair, but this is what I got back: “Again, I apologize. It is not an excuse, but with the transition of some key employees things weren't managed correctly. I would be upset if I was in your position. I would have a hard time recommending ARC also. I did talk with management and we will discount $1,000 for the shower with the understanding there won't be a negative review left online. I don't expect a 5 star review online since you didn't' have a 5 star experience. Does that sound fair?” This is not a company that stands behind their work or their word. I would not recommend them as in a previous email I was told: “I am having a hard time to justify a $2,500 discount to my management for a few tiles that may have broken from siding installation.” They MAY have broken? I’m lying? They also asked me to put in an “accent” color where it broke, where there is no other accent tiles and would look horrible. Thank you, but I loved my shower and now it looks horrible and will need to redo the entire shower. But you can’t buy a good review from me as the $1K is not worth it to me (and yes I was told that they have insurance, so they should have it covered). I have attached pictures that show only a portion of the crappy work that we had to have them redo. Shame on you ARC, I went with you despite you being more expensive than another company because of what you promised. Stand behind your word and your work. Very unhappy customer. Wanitta Charnon"