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"The doctor doing the eye exam was very good, but everything else was very bad. The quality of the frames is poor, they break easily. The people helping me select the frames didn't know what they are doing, the frames they recommended for me were too wide for my face and too heavy, they could never get them to fit properly, I finally had to buy a different frame. Even after buying the new frames it took over 8 trips to get them adjusted so they fit well, the regular staff was very bad at doing adjustments, so after the first few trips I realized I had to ask for the specialist and then wait until they were available. The scratch guard that they use, which they charge extra for, doesn't work very well. They charged me for the warranty automatically without asking me if I wanted it and then, when the frames broke within a few months, the "warranty" only covered part of the cost and they tried to get me to pay more to replace the broken frame."

LAURIE G on May 2019

"The doctor doing the eye exam was very good, but everything else was very bad. The quality of the frames is poor, they break easily. The people helping me select the frames didn't know what they are doing, the frames they recommended for me were too wide for my face and too heavy, they could never get them to fit properly, I finally had to buy a different frame. Even after buying the new frames it took over 8 trips to get them adjusted so they fit well, the regular staff was very bad at doing adjustments, so after the first few trips I realized I had to ask for the specialist and then wait until they were available. The scratch guard that they use, which they charge extra for, doesn't work very well. They charged me for the warranty automatically without asking me if I wanted it and then, when the frames broke within a few months, the "warranty" only covered part of the cost and they tried to get me to pay more to replace the broken frame."

LAURIE G on May 2019

Earthquake Retrofitting questions, answered by experts

Earthquake retrofitting can increase your home value, making it a great return on investment. This feature is especially valuable in areas prone to earthquakes. Besides the increased safety value (not only for your family but for the next family who moves in), earthquake retrofitting also helps lower homeowners insurance rates. In addition, having your home earthquake retrofitted can make it easier to get a home loan since they are considered lower risk.

Even if you invested in the cost of a gas shut-off valve for your oven and other appliances, it’s a good idea to add a seismic shut-off valve as an extra safety measure. 

Gas shut-off valves for appliances are manual, meaning someone has to cut off the flow of gas. This leaves room for error, as you might not be home or might be too distracted to think about gas lines during an earthquake. An earthquake valve is automatic and will protect your home from gas-related disasters in the event of an earthquake.

Hearing or feeling vibrations in your house can be unsettling, but there are a few possible causes for a vibrating noise in your wall or floor. Light bulbs and fixtures, circuit breakers, loose pipes, or faulty wiring could all cause vibrations. If you’re not sure what’s causing the vibrations, you can call a contractor to assess your home and narrow down the cause.

Ensure proper ventilation, fix leaks, and schedule regular pest inspections to protect your property.

It is not advisable to try to retrofit your home without the expertise of a professional. These projects usually require a consultation with a structural engineer and a plumber for any gas-related adjustments. Working with a professional earthquake retrofitting contractor is the best way to ensure that any structural work done to your home will help protect you and your family.

The Rochester, WI homeowners’ guide to earthquake retrofitting services

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