Get matched with top gutter repair and replacement pros in Onalaska, WI

"It went very well. They obtained the materials and scheduled installation about two weeks sooner than expected, which was great. The installer worked diligently along with a plumber, and the job took one day plus a few hours. I'm very satisfied with the results."

"We paid a BIG premium for worry free, excellent service...and the job got done but it was a huge hassel. The sales guy made a great pitch and although the price was about 30% more than we were quoted when we talked to multiple contractors about doing the roof, gutters, and insulation separately, we decided to go with them because it seemed like it would be excellent service & workmanship. The roof and gutter/soffit/fascia all went well. They were on time, courteous, and did the work well. The only problem with those aspects of the work was that a pile of gutter-related materials was left on our lawn for nearly 2 weeks and was only picked up after I called multiple times and talked to several people over the course a week or so. The insulation work was way worse. The salesman talked a great deal about how great their Dr Energy Saver system was. A very sciencey explanation and he blew all sorts of smoke about how professional the whole thing would be and how we'd get a "packet" afterwards with before and after photos and complete documentation of the work. The insulation guys, although pleasant, were obviously not well versed in the Dr Energy Saver system - they blew cellulose insulation right up against a big screen open to the outside after I spoke to 2 people specifically about sealing the opening, and after I was told that sealing an opening like that would be done anyway as part of DrEnergy Saver work. After I noticed the issue they came back and fixed it the next day. But We never got the packet with photos they hyped so much during the sales job. I Called several times over a month and couldn't get anyone to tell me what was going on and only got one person to call me back, who just said they'd look into it. Then they sent a 2nd bill threatening to put a lien on our house if we didn't pay up! After I called them some more, finally they sent a guy out to get the pictures and gave us 2%(!) off the price. After they finally came back to take the photos &sent them to me there was no "packet", no before/after comparison--we got 7 photos of random corners. Definitely not the rock solid complete documentation we were promised. The whole time we were trying to get the work done so we could pay and be done with all this, and no one would call us back, the billing dept kept sending us bills. We got another threatening a lien about a day after we finally received the photos - and after our final payment was in the mail."

"We had our awning installed today. The process was smooth and went without any problems. Ty and Connor went right to work as soon as they arrived at our house. They did an excellent job, and when they were finished, they walked us through anything that we would need to know about the operation of the awning."

"We used WW twice for window and door replacement. Initially we were pleased. The installation folks were friendly and engaged. However, one of our windows did not function properly. Called WW and they said they'd take care of it and wanted me to measure the window, which I did and described what window needed work. An employee came to the house a few days later and said he would reorder window. Several weeks later, I received a call to set up time for the replacement window install. The workers came to the house but it was the wrong size window. No problem. Mistakes happen. Unfortunately, it took WW two additional attempts to order and install the new window over the course of several months. On the last visit, the right window was finally installed. However, the window screen wasn't ordered. The installer said he'd order the screen. I don't think they ever did order the screen at that point. After waiting for more than the month, I called WW and was told they would find out what was going on. Again, I had to call them back after waiting for weeks for an update. This happened four times. I was told multiple things. The screen was here and they would come out to install. The screen was the wrong screen, sorry, and they would have to reorder. I finally got a call from Deann or Deanna who is the owner. She apologized and said what happened was unacceptable. But, she then went on to blame the manufacturer, which would have been more believable if WW would have kept me updated. Instead, I always had to call them. Finally, I called them yesterday and they said they had received the screen yesterday and they sent out an installer who put in the right screen. By this time, I didn't believe they had just received the screen. I felt, instead, it was not a priority for them to resolve the issue. Took all of a few minutes to put in the right screen. But, I never got a call from them the screen was here and I'm sure if I didn't call them I would have waited indefinitely for this simple fix. The experience left me feeling that after giving them business and thousands of dollars they got what they wanted and were unconcerned about servicing the warranty or ensuring their mistake was resolved as promised multiple times. This all started in October or November 2020. Not resolved until August 17, 2021. Very unsatisfying experience. Very poor customer service and accountability."

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."

"This company took advantage of my elderly parents and has provided extremely poor customer service. The initial installation of gutter covers was done poorly, and when a technician returned to "fix" the problem, the fix was caused even more damage to the existing gutters and shingles. My mother, who has Alzheimer's was asked to sign documentation that the work was completed to her satisfaction. At the 5th visit from a technician to address the concerns, the tech said that job was done so poorly that it all needed to come down and get redone, including the existing gutters. I called this company several times over several to help address the situation and never once received a call back. Only after I filed a BBB complaint did my father receive a call when he was asked if the company could come back out and fix it. He declined and so they considered it resolved."