Description of Work: The worst install we have ever experienced. We had them put in a whole house of laminate. They said it would be a three day job and they sent only one man to do the work. On the fifth day they brought in three men to finish. The last part was no completed until four days after the three men partially finished. Low's was very unresponsive to my complaints. We had movers we had to pay for standing around because of Lowe's failure on their promised time schedule. They also did not return our phone calls or listen to our complaints.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$7,800
Lisa H.
11/2011
5.0
appliance sales
+ -1 more
I bought a lamb, which was delivered to me butchered and frozen. It was delivered to me a week early on a Sunday. I thought I had plenty of time to buy a freezer. I did not have any place to put the lamb. So, I went to Lowes Home Improvement and they delivered the freezer that very afternoon. The experience was awesome. I spent about $250 on the freezer. They were very accommodating. They normally do a free delivery a day after the purchase, which is great as well. Also, since it was a Sunday, they would have delivered the freezer only by Tuesday. I was very late when I went there. I told the guy the problem and he basically got a couple of guys off of the floor. They got in to a truck and delivered the freezer. I guess since I live within three miles of their store, they delivered it quickly. I liked the fact that they were very accommodating when I told them about the emergency. Even though they are a big store, they went that extra mile for me; I thought it was really impressive. Their customer service was really good; you do not usually see that. I would use them again in the future.
Description of Work: I bought a freezer from Lowes Home Improvement, a month ago.
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Service Categories
Appliance Sales and Installation,
General Remodeling
FAQ
LOWES HOME IMPROVEMENT is currently rated 3 overall out of 5.
No, LOWES HOME IMPROVEMENT does not offer free project estimates.
No, LOWES HOME IMPROVEMENT does not offer eco-friendly accreditations.
No, LOWES HOME IMPROVEMENT does not offer a senior discount.
No, LOWES HOME IMPROVEMENT does not offer emergency services.
No, LOWES HOME IMPROVEMENT does not offer warranties.