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"We used Aqua Pros to put in a new liner and resurface our pool steps. At first the customer service from the sales rep was great (when trying to get our business). The step resurfacing took place June 21st. I reached out about areas needing to be touched up and was told he would be back in touch. After 5 days I had to reach out again to follow up as I hadn't heard anything. Then June 27th the liner was put in and the second coat was done on the steps. There were still two areas we noticed the next day when it dried that looked like they scraped something across it. The service guys also poured the dirty sand water and liner pieces into my garden bed and left the junk there for us to clean up!! They also had said they would schedule the water hauling company to come back the following week to fill the pool the rest of the way up. I again reached out and I was told the service manager would reach out about the garden bed and steps. They also said they were trying to get the water company back out. After two more weeks we got someone else to fill up the pool with water bc at this point it had turned green bc it wasn't high enough to reach the filters. This caused us over a week of dealing with having to get the chemicals balanced right to get the pool water to normal levels and clarity. They tried to say the service guys were given "the thumbs up" on the steps even though we weren't home when they finished them. My husband saw them while they were working and gave a generic "it's looking good", so I guess they tried to use that as the all clear. He had then left to go back to work while they continued working on the steps. Several more emails, phone calls, and a stop at their Bedford location and now it is Aug 2nd and we have yet to be contacted by the service manager!! I guess once they received our $12K they figured they didn't have to provide us with the touchups or to make things right about the flower bed. We will never use them again!!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"