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James River Air Conditioning Company
Founded 1967 • With Angi since July 2006
Business Details
Phone Number
Address
1905 Westmoreland St
Richmond, VA 23230
Description
James River Air Conditioning was established in the Richmond community and was built on an entrepreneurial spirit that provides world- class service with all the warmth, spirit and conviction of a locally owned and operated business. This philosophy has kept us growing for 43 years. 150 Employees. Additional contact names - Hugh Joyce. Additional DBAs - James River Air Conditioning, James River Heating & Air Conditioning Co. Additional phones - (804) 288-1333, (804) 794-7061, (800) 523-4331. Additional emails - haj@jamesriverac.com, billya@jamesriverac.com. Additional contact name - Billy Amacker. Award winning
Verified Reviews
A few reviews for this pro...
Diana H.
04/14/2022
Kathryn H.
10/19/2021
Excellent they were great and I will recommend them to anyone.
Description of Work
AC Installation and Maintenance
Category
heating & air conditioning/hvac
Service Provider Response
Hi [Member Name Removed], we are glad our technician provided excellent service! The team here at James River Air would like to thank you for your review.Michael S.
12/03/2020
Carol H.
10/20/2020
Douglas P.
09/21/2020
They have been excellent and reliable. They were polite, professional, and got it done in one day. The install has been working well every since and I would recommend them.
Description of Work
I have been using them for 10 years. Recently they installed an air conditioning unit.
Category
heating & air conditioning/hvac
Carolyn B.
09/14/2020
Margaret N.
08/07/2020
I have used this company for 10 years now and have been pleased. First involved with the company for New AC installation while my father was dying of cancer in the bed and our AC went out middle of July with a heat index of 105 degrees..James River Heating and Air came out and the person involved with handling AC installs ask they service techs to go to Lowes and get some window units to the house and in the windows until the AC install could be started. When you're sleep deprived from taking care of a loved one and not AC in the middle of summer, you remember how someone and a company handles their customers going up and beyond with service like this. I want to thank Frank (service manager) for being a person with a caring soul. AC installation (2011) went smoothly and still running good to this year (2020). Thanks to the service guys in the field "thank you" for helping my father and I during a stressful time for both of us. Review AC maintenance (2020) and overdue. I do a yearly servicing and want to review that I'm happy with the service techs that have come out yearly. The service techs that I've dealt with are respectful of your system and property. I would like to point out one service tech I'm sure I drive him crazy for all the questions I ask but I want to be use what to look for if a problem should occur and he has been more than patient answering the questions for me. Thanks Chris F. for servicing my unit the past two years and being professional in your field of expertise. I would like to thank the billing department as well for great to work with. All departments that I ever deal with, I believe should get a review for good service too. I would recommend this company for all round great service!
Description of Work
AC Installation, AC Yearly Maintenance
Category
heating & air conditioning/hvac
Alison C.
10/25/2019
Denise H.
06/09/2018
They did a great job, everything is working just fine. Plus I was given a special deal at the time of a new water heater. Very impressed with all the work done & the professionalism...
Description of Work
Needed a heat pump & air handler, my air handler was 39 years old, heat pump was 19.
Category
heating & air conditioning/hvac, water heater repair
Bruce J.
06/03/2018
Price is really high but includes a 10 year guarantee the system will always work. You just have to pay for 1 service call each year to maintain it. The installation crew was great in the world looked awesome. There were a few things that they forgot to do and they sent an auditor out to correct it and to tell the installation team with their mistakes were as a learning tool. For my inconvenience they compensated me by giving me 4 years of free maintenance. They are expensive, but you get what you pay for.
Description of Work
Replace HVAC system
Category
heating & air conditioning/hvac
Stanley W.
05/16/2018
They refused to honor the warranty issued by Amana, the builder of the unit, even though it was still in force because I could not find documents proving that I had the unit serviced yearly for the three years since it had been installed. I had another company replace a burned out fan and they honored the warranty with no problem only a few months before the repair in question. Also, by the time one gets through paying for their so-called 10 year warranty, one will have spent enough to purchase at least two new units. Of course that fact is not mentioned in their ads, which I believe are truly misleading, in that the huge rebate they offer is only available on their "House brand", not on a higher end product. And their service calls are in the $100.00 range which is not applied to the cost of the service. Not at all happy.
Description of Work
Repair HVAC unit installed by James River Air Conditioning
Category
heating & air conditioning/hvac
Service Provider Response
Mr. [Member Name Removed], We are very sorry that you aren't happy with our service and would like to clarify how our warranty policies work. We will always honor a manufacturer's *part* warranty, whether it's on a product we installed or another company installed. Manufacturers provide parts warranties on major components, like fans (as in your case with your prior repair by the other contractor), contactors, capacitors, compressors, coils, etc. Manufacturers don't, however, provide warranty coverage on many other types of repairs, including blown fuses, refrigerant leaks, small wiring repairs, etc. They also don't provide coverage for the labor to do repairs. The repairs we did for you last August fell under this category; they aren't something the manufacturer's warranty covers. That's where James River Air's extended warranty comes into play. Our warranty covers the items that manufacturers don't. We think it's a great value and gives homeowners peace of mind. With our warranty (and with nearly every extended HVAC warranty available in the marketplace), routine maintenance is required. Just as you have to get the oil changed in your vehicle to keep that warranty valid, you have to keep your HVAC unit maintained for our warranty to stay in force. With regard to our house brand equipment (James River Select), this is name-brand, high-end equipment that we stand behind; it will stand up to any comparison. As far as our service fees, please note that we don't charge a fee for a service call performed under our 10-year warranty; it's all included. We would welcome the opportunity to meet with you and see if there's some way we can get your unit back on a maintenance plan so that we can reinstate your warranty and save you from any future repair headaches.Stanley W.
05/16/2018
They installed my unit and it was still under manufacturers warranty but they would not honor the warranty and charged me full price for repairs to a unit which, being so new should never have broken down in the first place. Their labor fees were outrageous and they also charged me for the service call and it was NOT deducted from the cost of repairs.
Description of Work
AC repair on unit less than 5 years old.
Category
heating & air conditioning/hvac
Michelle W.
03/26/2018
Lynn H.
11/28/2017
Everything went precisely as planned. The installers were professional and informative. They worked in our hot attic on a ridiculously hot day to replace the unit and they had to pull all the old equipment down from the attic and down another flight of stairs in the house. They left everything clean and in good order. They patiently showed me how to use the Nest thermostat and gave me a number to call if I had further questions. When we need to replace the downstairs unit (probably next spring), we will absolutely use James River Air.
Description of Work
Replacement of upstairs HVAC
Category
heating & air conditioning/hvac
Service Provider Response
Hi [Member Name Removed], we are glad that our installers were able to install your new system in a timely and professional manner. We hope you enjoy your new system. The team here at James River Air would like to thank you for your review.Nancy O.
09/05/2017
They service the whole area. We have a service contract with them. They've been fabulous for us. The price is average but reasonable. My brother uses them and recommended them. It's been excellent. They are prompt, professional.
Description of Work
They did our semi annual inspection.
Category
heating & air conditioning/hvac
Betty W.
08/18/2017
Jan P.
08/12/2017
I called for an estimate to replace a 20 year old compressor/air handler in our house. However, on reading the proposal form, I will not ever consider using this company. For anything. Everyone seeking a bid from this company should read carefully the fine print on the back side of the proposal. First, every term of this agreement seeks to limit the obligations of the company to a ridiculous degree, disclaiming entirely any warranty whatsoever. Apparently the only way to get any warranty at all from them is to sign up for a service contract. They disclaim liability for any water damage (paragraph 11), so if they improperly install the condensate drain lines and they leak into your house, you're out of luck. However, and most importantly, paragraph 12 of the proposal states that I, as the customer, will defend and pay any claim which is brought against them by a third party as a result of their installation. In other words, if a family member or a visitor to my house is harmed in any way by the equipment that they sell to me and install, then I have to defend James River, and pay off that claim. I, the customer, who paid them to furnish and install this equipment, am liable for the work that they did and the equipment they sold to me!!! Here's the clause, verbatim: "12. Third Party Indemnification. Customer agrees to and shall indemnify, defend and hold harmless Company, its employees and agents for and against all claims brought by parties other than the parties to this Agreement. This provision shall apply to all claims regardless of cause, including Company's performance or failure to perform and including defects in products, design, initial connection, inspections, tests, repair service, or non-operation of the Equipment, whether based upon active or passive negligence, indemnification, contributions, warranty, or strict or product liability on the part of Company, its employees or agents, but this provision shall not apply to claims or loss or damage solely and directly caused by an employee of the company while on or about Customer's premises." You are forewarned...
Description of Work
Replace central air conditioning equipment
Category
heating & air conditioning/hvac
Ted B.
08/01/2017
They were charging a pretty penny for that, something I didn't know when I got their nice 10 year warranty. I did not know I was going to have to spend $200 twice a year to keep their warranty. On price, another company and a lot of places would only charge you about $50 to check your systems. They make this particular unit. It has its own circuit board and controls inside the unit. They check everything, but I think it is a little expensive. You are paying over $400 a year just for an inspection. Which over a 10 year period, it doubled the cost of the unit. If I needed inspection of my system to check and make sure it has enough Freon and to make sure that it is putting out the proper amount of cold air, I would go with a different vendor. I would use them for installation simply because I had them work back in the 1990's, probably 1996. I had a complete whole house air conditioning and heating, central air and central heating, put into a house that just had baseboard heat and no air. That particular one is too far back to review with you. It was $7,000. They had to run duct work; they had to make a false corner wall to hold the duct work up stairs into the attic. They put down carpet runners everywhere that they walked to keep the carpet from getting dirty. I liked what they did back then. That system was also guaranteed for 10 years. It was a very nice system. You couldn't even hear it running when it was on. So that is why I used them again. If I ever had to have a whole house heating or air conditioning system replaced, which I am not going to have to have, I would probably use them again even though they are expensive.
Description of Work
They were coming out each 6 months and inspecting and checking the system out. Routine maintenance check.
Category
heating & air conditioning/hvac
Lisa H.
07/27/2017
James River was very responsive and completed work the same day. We requested follow-on annual maintenance contract and work done was thorough.
Description of Work
Air conditioner repair following lightening strike. Followed initial service with annual maintenance.
Category
heating & air conditioning/hvac, lighting
Service Provider Response
Hi [Member Name Removed], we are pleased that you were happy with our service. The team here at James River Air would like to thank you for your review. Stay Cool!Lynn C.
07/04/2017
Craig C.
06/19/2017
It was fine. They were able to negotiate and give us a better rate than another company. When the technicians came out to install, they were great. They came out quick. They were professional, they were nice.
Description of Work
They put a whole new A/C system in for us.
Category
heating & air conditioning/hvac
Kathleen L.
06/08/2017
When we replaced our main unit we checked around and we went with them. They weren't the cheapest but we liked everything about them. They were there when they said they were going to be. They talked it over with us and everything. When we purchased they just did a good job all the way through. They are very knowledgeable and friendly and quite willing to explain everything and show stuff to us.
Description of Work
They gave us an estimate to replace our dual zone.
Category
heating & air conditioning/hvac
Kathleen L.
06/08/2017
Sezen W.
05/13/2017
I am satisfied with their services. I have a contract with them. I pay them once, and it covers the maintenance check on the boiler and air conditioner. One person comes out and it takes maybe an hour.
Description of Work
They do the annual maintenance and repairs if necessary. They service the air conditioner in the summer and service the gas boiler for the winter.
Category
heating & air conditioning/hvac
Ann S.
05/11/2017
They did a good job installing my system. They have done excellent in keeping it in working order. The workers are very good. They have several women technicians who are excellent.
Description of Work
Checking to see if my air conditioner was ready for the season, and putting in an new filter.
Category
heating & air conditioning/hvac
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Business Highlights
Emergency Services OfferedService Categories
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
No
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, Financing
Emergency Service
Yes
Warranties
No
Services Offered
Residential & Commercial Heating, Cooling, Plumbing, Electrical, Replacement Systems, Controls, Boilers, Furnaces, & Heat Pumps.
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about James River Air Conditioning Company
How is James River Air Conditioning Company overall rated?
James River Air Conditioning Company is currently rated 4.7 overall out of 5.
What days are James River Air Conditioning Company open?
James River Air Conditioning Company is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
What payment options does James River Air Conditioning Company provide
James River Air Conditioning Company accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, Financing
Does James River Air Conditioning Company offer free estimates?
No, James River Air Conditioning Company does not offer free project estimates.
Does James River Air Conditioning Company offer eco-friendly accreditations?
Yes, James River Air Conditioning Company offers eco-friendly accreditations.
Does James River Air Conditioning Company offer emergency services?
Yes, James River Air Conditioning Company offers emergency services.
Are warranties offered by James River Air Conditioning Company?
No, James River Air Conditioning Company does not offer warranties.
What services does James River Air Conditioning Company offer?
James River Air Conditioning Company offers the following services: Residential & Commercial Heating, Cooling, Plumbing, Electrical, Replacement Systems, Controls, Boilers, Furnaces, & Heat Pumps.