C S FLOURNOY INC

Total overall experience was horrible. From the estimator talking down to me, from them not showing up, I had paid for the work in full at the office, then a month later they asking for payment. When I had already paid them. I will never used them again .

The work was done as promised. I was very impressed with the professionalism of the crew.

Quick, professional work. Reasonable pricing.

They were on time with start and finish of the job. The staff is wonderful.

It was prefect, they did it in record time. I cant believe it went as fast as it did.

There was a lot of damage from the storm in June, not just with me. Danny came out and gave me a quote for everything for $775. Seemed pretty high to me, but I figured it was mostly because I was being particular about them not walking on the slate roof. They were unable to get out to get the branches off my roof within a reasonable amount of time- hey, I understand because it was a crazy time with lots and lots of trees down everywhere. However, I had a hole in my roof and the roofers needed access to the roof (sans branches) to at least make temporary repairs. Although it was not really their thing, the roofers (Davidson Roofing, who I highly recommend, by the way) pulled the branches off themselves. I called to get a new quote from CS Flourney since the MAIN REASON I had called them was now moot, and the office lady told me that Danny would adjust it appropriately and not to worry. By the time CS Flourney got out to my house, it was several days (over a week) post storm, and I and the roofers had piled all the branches and limbs into two easy to reach piles. I was away while they worked, but it could not have taken long since we had already done most of the work (there was one hanging limb that they removed- they did not get the other dead branches, and that one could have just been yanked on from the ground). I came home to find that they had moved my garbage can (that held all the frozen food that had spoiled while the power was out) away from the road, so the trash pickup didn't happen and the food was just rotting in the sun. Not only that, but they missed a large limb and did not clean up the piles well so I had to pick up all the pieces that would have damaged my mower blades and find something to do with them. Okay, kind of irritating but not a huge deal. THEN I get the bill for exactly the same amount as the quote that included getting the branches off the roof- which they didn't do. I assume it's a mistake, call the office, and they offer to take $25 off of the $775 bill. Are you kidding me? The guy doesn't even speak to me directly, I had to wait for a callback from the office lady after she spoke with him. I know he's busy- everyone was after the storm, but come on, justify your price. I call back AGAIN and same deal- this time they offer $50 off. I inquire as to whether I can call them to come get branches off my roof for $50 in the future, and they say no. I am definitely feeling taken advantage of by now. I finally get a call back from Steve, the owner. He tells me that I have one of the lowest bills they've seen since the storm and I should be grateful. SERIOUSLY what the heck, is he really saying they upcharged due to the storm? I see from other reviews that they have charged less for other jobs that involved quite a bit more work and point this out to him. His response basically confirmed that it's because of the storm. They have special storm pricing?? That's called price gouging where I'm from. They literally charged me $775 to chip some branches that I already had piled up for them. I'll give them this- I should have demanded a second quote. I regret that dearly, because had I known they would still be charging me this much for that, I would have told them to take me off the list. I would not have paid more than $200 at most for what they actually did, and probably not even that. I think it's WRONG WRONG WRONG to charge people more after a big storm, and I also think it's WRONG to assure someone that their price will be fairly changed to account for the change in work when they don't. I feel utterly cheated and taken advantage of, I am sorry that I trusted them to be fair and I wish I'd never called them. I have more tree work to be done and you can be sure I will not be calling them.

Had a lot of roots in yard from a tree we had removed. Kelly came out and did a great job on the root removal. Hard working guy. Thanks

They did a great job. The yard looks better than ever. They also were diligent about clean up removing everything and some additional items that were in the yard. They also cleaned up leaves off the yard and deck. Great job at a great price.

From the start this was a great company to work with. I met them at the Richmond Home and Garden Show. They scheduled an estimate for me that day. Warner came out as scheduled. We hired them to remove two large Magnolia Trees and to sod our front yard. We live on a busy street with houses on both sides I was concerned with the removal they handled it with no problem. They were so professional. They showed up each day and completed the job in 3 days. Warner even came out to let me know how to care for my new sod. People that saw the work being done stopped by several times to get there number. I would not hesitate to hire them again for my backyard. Great company!!

We were very impressed. I only spoke to one of the crew members (I think his name was Jeff and I really apologize if that's not right!), and he was very personable and professional. Overall a great experience and a great price, and we would ABSOLUTELY use them again and recommend them to anyone in need of tree service.

I called to see if they had fill dirt. She said she would check and call me right back. She called me back, with good and bad news! Yes they had fill dirt, but not at this location. She got someone to get on the phone to give me directions to the other location. Raced home to get the truck! Got truck, picked up daughter and hurried to get dirt (it was getting close to closing time). Brett (i think) met me at the highway and proceeded to guide me to the dirt piles and tossed some dirt in the back of my truck. Took it easy on the way home and hubby was glad to see the dirt!!

Absolutely outstanding experience all around. The office staff responded to our questions and was able to coordinate the quote very quickly. Warner left the quote along with photocopies of the company's insurance coverage, license, and some personal reviews of their work--which we really appreciated. The crew was able to come out much sooner than we expected, which was fantastic. They were able to take down the tree and haul away every last trace of wood within only ~2 hours. We were very impressed, especially since it was a fairly complicated job--they used a bucket truck to access the upper limbs/branches, carefully removed them systematically, then took down the remaining trunk, all without disturbing our fence which was literally inches from the tree, nor damaging our landscaping. We would certainly hire them again and would recommend them to anyone in need of tree service.

Called Flournoy for an estimate. In a timely fashion, a representative came to the house and went over the needed work with me. He was knowledgeable, friendly, and very professional. Work was accomplished a few days later by a crew that was also efficient and professional. Trees were trimmed and removed as I requested, and clean up was thorough and quick. Had two stumps ground in addition. All work was done safely and in a timely manner. I was impressed and would recommend them to others.

The estimate was done promptly. We added a tree afterward and were please that the price didn't go up too much. They arranged for the stumps to be grinded, and they ground down an extra stump without charge.

The workers were quick,professional and very polite. They work quickly and the job was completed in less than 30 minutes. Tree had fallen and was suspended by another tree branch across the street in front of my home which is utilized by cars and pedestrian daily. My daughter said it fell the night we had the recent earthquake. This tree was probably one that took a few years to die from the hurricane we had here a few years ago. Anyway it was removed quickly and professionally. I am uncertain about the price, because I did not do any comparisons.

They cleaned up after themselves. The price was right. They were delayed several times and I had to call them to find out why they were delayed instead of them calling me and telling me they were delayed but other than that, they did a good job.

Tree had fallen, landing partially in the street. Gave CS Flournoy a call. Danny Epps from CS Flournoy responded within a half hour of me calling. Danny came by within a few hours of the initial call. He accessed the situation and because the tree had fallen in the street, determined that it was an emergency call. Danny setup the appointment for the very next day. The crew from CS Flournoy arrived promptly the next morning as promised. They removed the tree, the dwarf spruce bushes and ground the stumps from both. The crew answered all questions about future replacement trees. I would and have recommended this company to friends and family for any and all tree removal service.

They did a great job. They got all the stuff out and cleaned up after themselves.

WHAT A PLEASANT EXPERIENCE. VERY POLITE WORKMEN. SUPER WORKMANSHIP. WOULD HIGHLY RECOMMEND THE COMPANY TO EVERYONE.

The company was quite responsive and went out right away to give an estimate on tree removal. However at $400 for removal of a small tree with no stump grinding, the quote was a waste of my time because it was nearly twice as much as I ended up paying another company to do the job. Perhaps they just don't want to do small jobs and that's fine, but I'd prefer them to just tell me that up front so I can contact someone else rather than wasting a couple of days on a quote.

The company trimmed limbs and branches on all trees surrounding the house to ensure that branches were at least 12 feet off of the roof and away from the house. The work was done right and all debris removed. From the day of estimate to the day of work, C S Flournoy was extremely helpful and professional. I wouldn't hesitate to use them again.

Very responsive and helpful, reasonable price. Work was done well while neither I nor my wife were home and I was able to explain everything on the phone. Pleasant experience.

Of the 3 bids I obtained, Danny Epps showed up on time and presented me with a copy of his company's certificate of insurance, a description of the company and some recommendations from prior customers. He provided me with a written detailed estimate and they did exactly the work described in his estimate - at exactly the price quoted. They ground up the small branches and hauled away that and the larger logs. Equally as important, Mr. Epps kept in touch with me as they re-scheduled the work because of rain. In my opinion, good service is important and Mr. Epps knocked the ball out of the park.

Having worked with Mr. Epps of the Flournoy company twice before, I sent an email message to his attention via the company's website describing the work I needed done. Given that I had a tree-related issue to be resolved that might also have to involve the power company and, possibly a private electrician, I contacted Mr. Epps first. From my past experience with him, I felt confident he would help me sort out the order in which all the parties to the project should be handled. The Flournoy company readily contacted me in response to my request and a site visit/estimate was scheduled. Mr. Epps came out and assessed all of my needs. Importantly, he got in touch with one of his contacts with the power company and, in the same afternoon, the power company came out and looked at the situation. Mr. Epps also came back and was present to discuss the situation with the power company. As a result, the power company came out early the next morning and completed its portion of the task. Flournoy came out later the same morning and did the contracted tree work. Through Mr. Epps' effo efforts, the power company even came out a day or so later and performed some follow-up work that I thought I might have to hire someone else to do. Everything was smooth and seamless. I cannot recommend Mr. Epps and the Flournoy company enough.

He came, I showed him what to do. He even did a few smaller stumps I for a few bucks extra that would have taken me hours to get out. He came, did the work, checked it with me and left everything in great shape.