Get matched with top dishwasher installation pros in Bumpass, VA

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"If you have heard of Gabriel Vail, owner of Spin Cycle Appliance Repair, you have probably heard wonderful things. He was highly recommended to me as well. My first impression was that he was prompt, friendly and knowledgeable. He diagnosed the problem with my refrigerator, I paid him for the part it needed, he said he would order it and would come back to replace the part once he received it. Then, everything changed! After he left, I noticed that even though he placed my refrigerator on one of his mats, there were still scratches on my hardwood floor as well as scrapes on the floor from his boots. Cleaning the floor did not help. I called him to inform him of the situation. He called me back about an hour later and asked if a friend of his could come repair the floor. I waited an entire week, then I called Gabe and had to leave him a voice-mail. I waited another two days, I called him again and had to leave him another voice-mail. The next day I texted and emailed him with no response. I contacted the flooring company that originally installed the hardwood floors for an estimate to repair the floor, it was $19,455.00. Not to mention, I still have to contact another appliance repair company to fix my refrigerator!"

"it did not go the service tech never submitted the information for the claim to be paid"

"After they repaired the leak and charged the system with 410A refrigerant, they informed me that there is an additional problem and the unit still was not running. They told me it needed a new TXV. they gave me a part number to order and said they would come back to install. I ordered the part and about a week later they came back. At that point they told me that the part was the wrong one (I double checked, it was the part number they texted to me, confirmed). SInce I had gone for several weeks without heat at this point, I went ahead and researched it myself and ordered the correct TXV and they said they would come back and install. Another week went by and it tried to contact them several times and they ignored me. Finally they told me that they were too busy and would not come back, leaving me with two parts that I ordered and unit still down. I had to hire another person to repair unit and it cost me an additional$285 to recharge unit properly."

"Great. They were a really great help"

"I can’t recommend this company. Butch is friendly but professionalism and responsiveness are a huge red and had been from day one. When I called to schedule an estimate, I was told I’d have to wait 3 weeks for even that. I agreed. No big deal. Butch came out as per our conversation and gave a great quote. After that, it was not so great. We accepted the quote, and set up a date to have the work done two weeks later. Butch got the dates wrong by a week. He called an hour before he was supposed to do the job to say my pieces weren’t dry and he couldn’t move them. He wanted to push it out another week. When the time came to do the job, Butch was unable to do the job but assured me he would call me back when he was ready with a plan. Never called me. Next came a game of phone tag that ultimately ended up with my message being unreturned and I called to confirm that he in fact was not doing the job at this point. Butch sited personal reasons as the cause for not being able to have done the work. Given how frankly chaotic 2020 has been, I wanted to be understanding and empathetic for him as he’s just another person trying to get by but after 2 months maybe it was a good thing it didn’t work out. Can’t vouch for his work but the experience was bad. I started planning in late august early September for this project to be completed for the holidays but now I’m starting all over looking for other contractors three weeks before Thanksgiving."

"I left a voicemail message twice. No one returned my call."